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The Servant-Leadership Times They are a Changin

Modern Servant Leader

Seton Hall has long been a fellow advocate in the advancement of servant-leadership principles. Companies like Starbucks, Southwest Airlines, Marriott International, REI and more demonstrate the compelling benefits of servant-leadership while leading their industries.

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I’m Not Naive, We’re Just Cowards

Modern Servant Leader

You think Servant Leadership doesn’t work “in the real world” I guess organizations practicing servant leadership like Southwest Airlines, Vanguard, REI, U.S. We’re cowards because we know what is right, what is necessary to lead successfully in the long-term, but we fail to do it.

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Fiona Dawson: “My imperative is around breaking down barriers for people”

Chartered Management Institute

As a long-standing Chartered Manager Fellow of CMI , she says she was drawn by her belief in the power of good management. I’ve long admired the work within CMI. I’ve long admired the work within CMI. So why take on a senior role at CMI too? You can’t get results without good training, good people and good line management.

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What It Might Mean If We All Work From Home

The Horizons Tracker

Before the pandemic, there were also clear gender divides in terms of remote work, with women typically more enthusiastic about remote working than men. They have been joined by companies like Ford, REI and JPMorgan Chase, all of whom have announced long-term plans for remote working.

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How to Improve the Engagement and Retention of Young Hourly Workers

Harvard Business Review

Yet only 35% of young people we surveyed described their current job in those terms. That’s why companies like UPS, Lowes, REI, and Starbucks are in high demand — they all offer some form of health insurance for part-time, hourly employees. How can employers close that gap? Work toward inclusion, not just diversity.

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7 Steps to Deliver Better Customer Experiences

Harvard Business Review

REI’s brand platform is the excitement and adventure of the outdoors; Chick-fil-A’s is exceeding customers’ expectations with a servant’s spirit. To develop a customer experience architecture, follow these steps: 1. The brand platform — First, define or reaffirm the overarching ideas that represent the brand.

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