Leadership & Loyalty | N2Growth Blog

N2Growth Blog

One of the things I tend to value most is loyalty. In fact, there are few things I loathe more than gravy trainers, fare weather friends, gossips and others that display a lack of loyalty. In today’s post I’ll examine the value of loyalty as it relates to leadership.

Loyalty Beyond Reason Defined

Leading Blog

At Saatchi & Saatchi, we call it Loyalty Beyond Reason. It isn''t possible for a brand to generate Loyalty Beyond Reason in its consumers if it isn''t reliable or respected. Loveworks follows Brian''s books Basics: Online Marketing (2010) and Basics: Marketing Management (2011).

Customer Loyalty

Coaching Tip

In his book, THE CUSTOMER LOYALTY LOOP, Fleming offers proven secrets for building a systematic (and replicable) process to acquire loyal customers who will become evangelists for your business. . Source: Noah Fleming: The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions. Time Management Strategies for Small Businesses.

Loyalty vs. Tenure | N2Growth Blog

N2Growth Blog

If your organization confuses loyalty and tenure there is trouble on the horizon…If your business rates tenure higher than performance as a measure for employee evaluation, it is time for you to consider updating your talent management practices and procedures.

Stop Measuring Employee Loyalty By Tenure: 5 Steps to Creating a Boomerang Culture

Great Leadership By Dan

Guest post from Lee Caraher: The great lament of so many leaders and managers today is that “no one is loyal anymore.” Insist on and train great managers: Make sure your managers are actively involved in their team members’ development plans.

How To Cultivate Enduring Customer Loyalty

Eric Jacobson

This means that in order to increase customer loyalty, you need to create a relationship with that customer on a deeper and much more profound level," adds Fleming. Create loyalty programs that turn satisfied customers into enthusiastic advocates.

5 Ways to Be a Leader in the New Face of Customer Loyalty

Lead Change Blog

When it comes to customer loyalty, everything has changed. Here’s what you can do to be a better leader and gain your customers’ loyalty… Understand the Changes. The first thing you need to do is understand what has changed in customer loyalty. Change Management

Act Quickly To Build Loyalty

Eric Jacobson

Customer Feedback Customer Loyalty Customer Retention Customer Satisfaction Customer Service Eric Jacobson on Leadership and Management Leadership

To Develop a Culture of Trust and Loyalty, Try Sharing Your Leadership

Lead Change Blog

The term “drive performance” is popular in a bottom-line, transactional world made up of managers and executives who lead through their positional authority.

How To Increase Customer Loyalty

Eric Jacobson

This means that in order to increase customer loyalty, you need to create a relationship with that customer on a deeper and much more profound level," adds Fleming. Create loyalty programs that turn satisfied customers into enthusiastic advocates.

Building Customer Loyalty :: Women on Business

Women on Business

How do I build customer loyalty? I earn loyalty by giving it. Loyalty has to be intentional and designed. Delighting customers doesn’t build loyalty.

How Responding Quickly Builds Customer Loyalty

Eric Jacobson

Eric Jacobson on Leadership and Management Customer Retention Customer Service Customer Loyalty A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all.

How To Cultivate Enduring Customer Loyalty To Keep Your Business Thriving

Eric Jacobson

This means that in order to increase customer loyalty, you need to create a relationship with that customer on a deeper and much more profound level," adds Fleming. Create loyalty programs that turn satisfied customers into enthusiastic advocates.

What’s your proactive marketing approach to loyalty?

Strategy Driven

I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. Look at the elements of business and sales as a result of Amazon’s action, and customer reaction: a huge wow, several social postings, more social proof, an amazing testimonial, customer loyalty, and pass along value that cannot be measured on any ROI scale. You just finished reading What’s your proactive marketing approach to loyalty? !

How to Encourage Employee Loyalty & Retain Good Workers

Chart Your Course

It’s no wonder, then, that employers are looking for ways to encourage loyalty and retain good employees. Loyalty Both Ways. Business owners and managers need to give to employees as much as they expect from them. Does the company deserve the loyalty of its employees?

Develop Loyalty: Connect with Your Customers

Michael Lee Stallard

Top 5 Factors That Drive Employee Loyalty

Eric Jacobson

A survey by the Society for Human Resource Management shows that job security is what matters most to employees. This is a key factor that drives employee loyalty, and it's one you may have the most control over during a tough economy!

Employee & Manager Relationship

Career Advancement

Achieving the highest possible return on human capital must be every manager’s goal. Sebastian asks: As a new manager, I see that building relationships with my employees is way different than with coworkers. Trust is important to the employee/manager relationship.

How To Grow Your Business In A Competitive Industry

Strategy Driven

Promote Customer Loyalty. In addition to providing a high-quality product/service at good value for money and with excellent customer service, you can keep hold of your customer with the use of a customer loyalty program. Improve Project Management.

Under New Management

Leading Blog

It is hard to let go of the thinking behind some of the management tools we still use today. David Burkus reports on a number of seemingly radical management ideas in Under New Management. He also tackles the question: Are managers necessary? Management

Managing Up? Use Caution.

N2Growth Blog

Managing Up &# is a great catch phrase and an interesting concept – it’s also a practice that can get you in deep trouble rather quickly if misunderstood or misapplied. If I might be so bold, it’s not your job to manage your boss. Manage – NEVER .

Top Five Factors That Drive Employee Loyalty

Eric Jacobson

skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. However, as a manager, you should strive to be a leader.

How To Cultivate Enduring Customer Loyatly

Eric Jacobson

This means that in order to increase customer loyalty, you need to create a relationship with that customer on a deeper and much more profound level," adds Fleming. Create loyalty programs that turn satisfied customers into enthusiastic advocates.

70 Simple Rules For Sensational Service

Eric Jacobson

Customer Loyalty Customer Retention Customer Satisfaction Customer Service Eric Jacobson on Leadership and Management Flavio MartinsFlavio Martins ' book, Win The Customer , teaches you 70 simple rules for sensational service.

Why Managers Don’t Listen (Poor Listener Syndrome): and the Cures!

Great Leadership By Dan

One of the most important skills for any manager is listening. Listening demonstrates respect, concern, an openness to new ideas, empathy, compassion, curiosity, trust, loyalty, and receptivity to feedback – all considered to be qualities of an effective leader. We are born with the ability to listen, yet somehow managers, at some point in their careers, seem to forget how to use this natural born gift. It’s a management disease – Poor Listener Syndrome (PLS)!

The Most Frustrating Mistake Managers Make

Let's Grow Leaders

When managers see their role as a small cog in a bigger system they do whatever they can to fit in. Somehow they think this approach will inspire loyalty and translate to results. They trade power for conformity.

David Wiener’s 40 Rules for Business, Management and the Rest of Life

Leading Blog

I actually have a hard time separating my business philosophy from my management philosophy. Managing my practice and managing my clients are similar. Meanwhile, the underlying interpersonal dynamics—the methods of creating and managing relationships—are fundamentally unchanged.

How To Be A Manager With Class

Eric Jacobson

AMACOM's (of the American Management Association) sixth edition of the best-selling book, The First-Time Manager -- originally published in 1981 is a must-read for new managers and leaders in business. Class means loyalty to one's staff.

Class 65

Managing With a Conscience

Leading Blog

Frank Sonnenberg makes the case in Managing with a Conscience , that the only sustainable way to succeed is the right way—not cutting corners—emphasizing the intangibles like trust, creativity, focus, speed, flexibility, relationships, loyalty, and employee commitment. Managing with a Conscience is both an analysis and a practical how-to book. He demonstrates how to take management platitudes beyond the letter of the law. Management should announce an open-door policy.

5 Essential New Manager Survival Tips

RapidStart Leadership

To relieve some of that pressure, and to help you get off to a strong start with your team, here are five new manager survival tips you can put into practice today. If you want loyalty, then be loyal. New Manager Survival Tips – The Takeaway.

Tips 162

Managing Talent in a Passion Driven Job Market

Strategy Driven

The question then becomes, as a business owner, leader or HR manager, what should you do about it? I would contend that the best investment you can make is in talent management. That manifests itself in how we recruit, manage, appraise and develop talent.

Loyalty - Be There for the People Who Are Important to You

Your Voice of Encouragement

skip to main | skip to sidebar Monday, January 11, 2010 Loyalty - Be There for the People Who Are Important to You Its not easy to be true to your relationships when people you care about are going through tough times.

How To Be A Manager With Class

Eric Jacobson

The sixth edition of the best-selling book, The First-Time Manager -- originally published in 1981 is a must-read for new managers and leaders in business. One of my favorite sections of the book is the one about class in a manager : Class is treating people with dignity. Class means loyalty to one's staff. The First-Time Manager is an excellent how-to guide for anyone new to managing people.

Class 50

Hiring a hitman? Now that's extreme employee loyalty. | RoundtableTalk

Roundtable Talk

Now that’s extreme employee loyalty. For the past few years, many organizations have been wringing their hands about the rapidly declining sense of employee loyalty (gee, I wonder why?). Now that’s employee loyalty to the extreme. Now that’s extreme employee loyalty.

How To Be A Manager With Class

Eric Jacobson

The sixth edition of the best-selling book, The First-Time Manager -- originally published in 1981 is a must-read for new managers and leaders in business. One of my favorite sections of the book is the one about class in a manager : Class is treating people with dignity. Class means loyalty to one's staff. The First-Time Manager is an excellent how-to guide for anyone new to managing people.

Class 50

Stop Asking Your Customers These Questions

Eric Jacobson

Customer Feedback Customer Loyalty Customer Retention Customer Satisfaction Customer Service Customer Value Customers Eric Jacobson on Leadership and ManagementConsider this advice from author Paul R.

When Restraint Takes You Further

Leadership Freak

Courage Fear Humility Influence Leading Managing Marks of leaders Personal Growth Power destructive attitudes Growth Leadership Leadership Development Loyalty Organizational DevelopmentLeaders are liars when they say they believe in developing others but don’t display patience. Patience is a gift of trust, humility, and confidence to those who aren’t there yet. Growth implies potential but potential is a “not yet” term. Development, by definition, suggests inadequacy or lack.

A Prescription For Empowering Employees To Succeed And Grow

Tanveer Naseer

Last month, my oldest daughter Alya began working at her new summer job and now that she’s worked for two different companies over the past two summer periods, it’s been interesting to hear her observations about the differences in how her bosses manage their employees.

How To Show Genuine Interest In Your Customers

Eric Jacobson

Customer Feedback Customer Loyalty Customer Retention Customer Satisfaction Customer Service Eric Jacobson on Leadership and Management

This Is A Manager With Class

Eric Jacobson

AMACOM's (of the American Management Association) sixth edition of the best-selling book, The First-Time Manager -- originally published in 1981 is a must-read for new managers and leaders in business. One of my favorite sections of the book is the one about class in a manager : Class is treating people with dignity. Class means loyalty to one's staff. AMACOM AMACOM Books Eric Jacobson on Leadership and Management Leadership Leadership Books Manager with Class

Class 50

Crisis Management Essentials

Tanveer Naseer

Daniel is the IBM Professor of Regulation and Competitive Practices at the Kellogg School of Management at Northwestern University and the director of the Ford Motor Company Center for Global Citizenship. After reading his new book, Reputation Rules: Strategies for Building Your Company’s Most Valuable Asset , I invited Daniel to share his insights on crisis management and its impact on an organization’s reputation with my readers.

Coaching Tips for Managers – When the Bicycle Moment Occurs

Jesse Lyn Stoner Blog

He showed me it is possible for a manager to focus on results and develop their people at the same time. My reward for being a good manager is that the people who report to me move on. I don’t want them to stay out of loyalty. My best boss was also my mentor.

Tips 263

Managing Productivity and Morale

Coaching Tip

Today’s business leaders face myriad challenges as they look for ways to improve return on investment (ROI) while managing resources effectively. As a starting point for the discussion of how best to manage morale and productivity in a corporate setting, it’s useful to go back more than a century. With that in mind, business leaders would be wise to ask themselves how they can better manage their staff in an effort to ramp up productivity as well as morale.

Morale 104