How To Cultivate Enduring Customer Loyalty

Eric Jacobson

This means that in order to increase customer loyalty, you need to create a relationship with that customer on a deeper and much more profound level," adds Fleming. Create loyalty programs that turn satisfied customers into enthusiastic advocates.

Act Quickly To Gain Customer Loyalty

Eric Jacobson

Brian Tracy Customer Loyalty Customer Retention Customers Eric Jacobson on Leadership and Management Mark ThompsonA customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all. That is what author Mark Thompson and Brian Tracy proclaim, and I agree with them. They also say in their book, Now.Build A Great Business!

Resurrecting Employee Loyalty

The Leadership Advisor

Managers are killing off employee loyalty. In a time when employees want more freedom, openness, and say over the work they do, management practices and beliefs, on the whole, have calcified. Management has created an altar to itself, adoring its antiquated image.

Leadership & Loyalty | N2Growth Blog

N2Growth Blog

One of the things I tend to value most is loyalty. In fact, there are few things I loathe more than gravy trainers, fare weather friends, gossips and others that display a lack of loyalty. In today’s post I’ll examine the value of loyalty as it relates to leadership.

Act Quickly To Build Loyalty

Eric Jacobson

Customer Feedback Customer Loyalty Customer Retention Customer Satisfaction Customer Service Eric Jacobson on Leadership and Management Leadership

Customer Loyalty

Coaching Tip

In his book, THE CUSTOMER LOYALTY LOOP, Fleming offers proven secrets for building a systematic (and replicable) process to acquire loyal customers who will become evangelists for your business. . Source: Noah Fleming: The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions. Time Management Strategies for Small Businesses.

How To Increase Customer Loyalty

Eric Jacobson

This means that in order to increase customer loyalty, you need to create a relationship with that customer on a deeper and much more profound level," adds Fleming. Create loyalty programs that turn satisfied customers into enthusiastic advocates.

How Responding Quickly Builds Customer Loyalty

Eric Jacobson

Eric Jacobson on Leadership and Management Customer Retention Customer Service Customer Loyalty A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all.

Stop Measuring Employee Loyalty By Tenure: 5 Steps to Creating a Boomerang Culture

Great Leadership By Dan

Guest post from Lee Caraher: The great lament of so many leaders and managers today is that “no one is loyal anymore.” Insist on and train great managers: Make sure your managers are actively involved in their team members’ development plans.

How To Cultivate Enduring Customer Loyalty To Keep Your Business Thriving

Eric Jacobson

This means that in order to increase customer loyalty, you need to create a relationship with that customer on a deeper and much more profound level," adds Fleming. Create loyalty programs that turn satisfied customers into enthusiastic advocates.

Loyalty vs. Tenure | N2Growth Blog

N2Growth Blog

If your organization confuses loyalty and tenure there is trouble on the horizon…If your business rates tenure higher than performance as a measure for employee evaluation, it is time for you to consider updating your talent management practices and procedures.

Why employees love their jobs: 3 keys to boosting morale, loyalty

Managers are Heroes

To find out what key workplace qualities increase employee loyalty and enthusiasm, we turned to Top Workplaces. Employees want their managers to know what they’re good at. Leadership Motivation love your job loyalty making employees happy morale

5 Ways to Be a Leader in the New Face of Customer Loyalty

Lead Change Blog

When it comes to customer loyalty, everything has changed. Here’s what you can do to be a better leader and gain your customers’ loyalty… Understand the Changes. The first thing you need to do is understand what has changed in customer loyalty. Change Management

Loyalty Comes as Employees Grow

Bud to Boss

When people are growing, their loyalty increases—plus, they perform better. Adapted from The Everything Managing People Book, Gary McClain and Deborah Romaine, Adams Media Corp., Leadership Loyalty coaching communication employee retention motivation new managers new supervisor performance team skills workplace behaviorContinue to help employees develop their careers as a way to improve both productivity and retention.

Top 5 Factors That Drive Employee Loyalty

Eric Jacobson

A survey by the Society for Human Resource Management shows that job security is what matters most to employees. This is a key factor that drives employee loyalty, and it's one you may have the most control over during a tough economy!

Building Customer Loyalty :: Women on Business

Women on Business

How do I build customer loyalty? I earn loyalty by giving it. Loyalty has to be intentional and designed. Delighting customers doesn’t build loyalty.

To Develop a Culture of Trust and Loyalty, Try Sharing Your Leadership

Lead Change Blog

The term “drive performance” is popular in a bottom-line, transactional world made up of managers and executives who lead through their positional authority.

Why employees love their jobs: 3 keys to boosting morale, loyalty

Managers are Heroes

To find out what key workplace qualities increase employee loyalty and enthusiasm, we turned to Top Workplaces. Employees want their managers to know what they’re good at. Leadership Motivation love your job loyalty making employees happy morale

Top Five Factors That Drive Employee Loyalty

Eric Jacobson

skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. However, as a manager, you should strive to be a leader.

What’s your proactive marketing approach to loyalty?

Strategy Driven

I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. Look at the elements of business and sales as a result of Amazon’s action, and customer reaction: a huge wow, several social postings, more social proof, an amazing testimonial, customer loyalty, and pass along value that cannot be measured on any ROI scale. You just finished reading What’s your proactive marketing approach to loyalty? !

How to Encourage Employee Loyalty & Retain Good Workers

Chart Your Course

It’s no wonder, then, that employers are looking for ways to encourage loyalty and retain good employees. Loyalty Both Ways. Business owners and managers need to give to employees as much as they expect from them. Does the company deserve the loyalty of its employees?

How To Be A Manager With Class

Eric Jacobson

The sixth edition of the best-selling book, The First-Time Manager -- originally published in 1981 is a must-read for new managers and leaders in business. One of my favorite sections of the book is the one about class in a manager : Class is treating people with dignity. Class means loyalty to one's staff. The First-Time Manager is an excellent how-to guide for anyone new to managing people.

Class 100

Develop Loyalty: Connect with Your Customers

Michael Lee Stallard

How To Be A Manager With Class

Eric Jacobson

The sixth edition of the best-selling book, The First-Time Manager -- originally published in 1981 is a must-read for new managers and leaders in business. One of my favorite sections of the book is the one about class in a manager : Class is treating people with dignity. Class means loyalty to one's staff. The First-Time Manager is an excellent how-to guide for anyone new to managing people.

Class 100

Employee & Manager Relationship

Career Advancement

Achieving the highest possible return on human capital must be every manager’s goal. Sebastian asks: As a new manager, I see that building relationships with my employees is way different than with coworkers. Trust is important to the employee/manager relationship.

Stop Asking Your Customers These Questions

Eric Jacobson

Customer Feedback Customer Loyalty Customer Retention Customer Satisfaction Customer Service Customer Value Customers Eric Jacobson on Leadership and ManagementConsider this advice from author Paul R.

Under New Management

Leading Blog

It is hard to let go of the thinking behind some of the management tools we still use today. David Burkus reports on a number of seemingly radical management ideas in Under New Management. He also tackles the question: Are managers necessary? Management

This Is A Manager With Class

Eric Jacobson

AMACOM's (of the American Management Association) sixth edition of the best-selling book, The First-Time Manager -- originally published in 1981 is a must-read for new managers and leaders in business. One of my favorite sections of the book is the one about class in a manager : Class is treating people with dignity. Class means loyalty to one's staff. AMACOM AMACOM Books Eric Jacobson on Leadership and Management Leadership Leadership Books Manager with Class

Class 100

Managing Up? Use Caution.

N2Growth Blog

Managing Up &# is a great catch phrase and an interesting concept – it’s also a practice that can get you in deep trouble rather quickly if misunderstood or misapplied. If I might be so bold, it’s not your job to manage your boss. Manage – NEVER .

How To Evaluate Your Customer Service Phone Team

Eric Jacobson

Corporate Culture Customer Loyalty Customer Satisfaction Customer Service Eric Jacobson Eric Jacobson on Leadership and ManagementEvery business leader should periodically call his/her company to observe how their customers are being treated by their employees -- because, all too often a phone conversation becomes a customer turnoff rather than a relationship builder. So, here's a checklist that is primarily from sales expert and author Paul R.

Never Say These Words To A Customer

Eric Jacobson

Customer Loyalty Customer Retention Customer Satisfaction Customer Service Customer Value Eric Jacobson Eric Jacobson on Leadership and ManagementAuthor Harvey MacKay wrote the following spot-on advice years ago in a column in the Kansas City Business Journal. He wisely points out that all employees at every level should never use these four words in front of a client/customer for both obvious and perhaps not so obvious reasons: Can't -- As in, "We can't do that." "We

How To Show Genuine Interest In Your Customers

Eric Jacobson

Customer Feedback Customer Loyalty Customer Retention Customer Satisfaction Customer Service Eric Jacobson on Leadership and Management

Why Managers Don’t Listen (Poor Listener Syndrome): and the Cures!

Great Leadership By Dan

One of the most important skills for any manager is listening. Listening demonstrates respect, concern, an openness to new ideas, empathy, compassion, curiosity, trust, loyalty, and receptivity to feedback – all considered to be qualities of an effective leader. We are born with the ability to listen, yet somehow managers, at some point in their careers, seem to forget how to use this natural born gift. It’s a management disease – Poor Listener Syndrome (PLS)!

Hiring a hitman? Now that's extreme employee loyalty. | RoundtableTalk

Roundtable Talk

Now that’s extreme employee loyalty. For the past few years, many organizations have been wringing their hands about the rapidly declining sense of employee loyalty (gee, I wonder why?). Now that’s employee loyalty to the extreme. Now that’s extreme employee loyalty.

What It Means To Be A Manager With Class

Eric Jacobson

AMACOM's (of the American Management Association) sixth edition of the best-selling book, The First-Time Manager -- originally published in 1981 is a must-read for new managers and leaders in business. Class means loyalty to one's staff.

Class 130

How To Be A Manager With Class

Eric Jacobson

AMACOM's (of the American Management Association) sixth edition of the best-selling book, The First-Time Manager -- originally published in 1981 is a must-read for new managers and leaders in business. Class means loyalty to one's staff.

Class 130

The Meaning Of Class In A Manager

Eric Jacobson

One of my favorite sections of the book, The First-Time Manager , is the one about class in a manager : Class is treating people with dignity. Class means loyalty to one''s staff. Class Eric Jacobson on Leadership and Management First-Time Manager Class does not have to be the center of attention. Class does not lose its cool. Class does not rationalize mistakes. Class is good manners. Class recognizes the best way to build oneself is to first build others.

Class 153

Managing Talent in a Passion Driven Job Market

Strategy Driven

The question then becomes, as a business owner, leader or HR manager, what should you do about it? I would contend that the best investment you can make is in talent management. That manifests itself in how we recruit, manage, appraise and develop talent.

How To Be A Manager With Class

Eric Jacobson

AMACOM's (of the American Management Association) sixth edition of the best-selling book, The First-Time Manager -- originally published in 1981 is a must-read for new managers and leaders in business. Class means loyalty to one's staff.

Class 130

How To Be A Manager With Class

Eric Jacobson

AMACOM's (of the American Management Association) sixth edition of the best-selling book, The First-Time Manager -- originally published in 1981 is a must-read for new managers and leaders in business. Class means loyalty to one's staff.

Class 130

12 Ways To Express Genuine Interest In Your Customers

Eric Jacobson

Customer Feedback Customer Loyalty Customer Retention Customer Service Eric Jacobson on Leadership and Management Leadership Books

What It Means To Be A Manager With Class

Eric Jacobson

AMACOM's (of the American Management Association) sixth edition of the best-selling book, The First-Time Manager -- originally published in 1981 is a must-read for new managers and leaders in business. Class means loyalty to one's staff.

Class 184

How To Me A Manager With Class

Eric Jacobson

One of my favorite sections of the book, The First-Time Manager , is the one about class in a manager : Class is treating people with dignity. Class means loyalty to one''s staff. Class Eric Jacobson on Leadership and Management Leadership Class does not have to be the center of attention. Class does not lose its cool. Class does not rationalize mistakes. Class is good manners. Class recognizes the best way to build oneself is to first build others.

Class 147