Leadership & Loyalty | N2Growth Blog

N2Growth Blog

One of the things I tend to value most is loyalty. In fact, there are few things I loathe more than gravy trainers, fare weather friends, gossips and others that display a lack of loyalty. In today’s post I’ll examine the value of loyalty as it relates to leadership.

Loyalty vs. Tenure | N2Growth Blog

N2Growth Blog

If your organization confuses loyalty and tenure there is trouble on the horizon…If your business rates tenure higher than performance as a measure for employee evaluation, it is time for you to consider updating your talent management practices and procedures.

How to Encourage Employee Loyalty & Retain Good Workers

Chart Your Course

It’s no wonder, then, that employers are looking for ways to encourage loyalty and retain good employees. Loyalty Both Ways. Does the company deserve the loyalty of its employees?

To Develop a Culture of Trust and Loyalty, Try Sharing Your Leadership

Lead Change Blog

It’s still the prevalent way most companies operate. The term “drive performance” is popular in a bottom-line, transactional world made up of managers and executives who lead through their positional authority. Yet over the years I have learned that leadership culture has changed.

0707 | The Power of Reciprocal Loyalty with Daniel Korschun

LDRLB

Demoulas and how reciprocal loyalty made for a successful business and a revolutionary act of followership. How culture drives a successful operation. The power of reciprocal loyalty. Leadership Podcast burkus follower followership leadership Loyalty servant leadership trust

How and why asking the “ultimate question” can create the ultimate competitive advantage

First Friday Book Synopsis

Bob's blog entries and Lasting Value Loyalty Rules! Bain & Company's Loyalty Practice Bain & Company’s Customer Strategy and Marketing practice Fred Reichheld Harvard Business Review Harvard Business School How and why asking the “ultimate question” can create the ultimate competitive advantage Net Promoter®system of management Profits Rob Markey The Loyalty Effect: The Hidden Force Behind Growth The Ultimate Question 2.0:

The Big Picture of Business – Each Role Matters. The Value of Support Staff

Strategy Driven

Back characters on TV shows included restaurant and bar operators, where the stars went top relax. Therefore, our loyalty to the company rises, and we are more productive. Every person in the company matters to its success.

Never Say These Words To A Customer

Eric Jacobson

Are you absolutely sure every employee in sales, production, operations, marketing, etc., Customer Loyalty Customer Retention Customer Satisfaction Customer Service Eric Jacobson on Leadership and Management Harvey Mackay

A Prescription For Empowering Employees To Succeed And Grow

Tanveer Naseer

Soon, Mr. Hainsworth started coming to me with various new projects to do – from reconfiguring the over-the-counter (OTC) shelves to maximize turnover sales, to updating the various computer terminals to harmonize workstation operations.

Blockchain Will Transform Customer Loyalty Programs

Harvard Business Review

Loyalty programs have proliferated across travel, retail, financial services, and other economic sectors. household participates in 29 different loyalty programs, according to the 2015 Colloquy Loyalty Census. Loyalty programs are ripe for some kind of disruptive innovation that would make them easier to use. See More Videos > See More Videos > All loyalty programs are vulnerable to a blockchain revolution, but the travel industry is perhaps the most at risk.

Operational Excellence, Meet Customer Intimacy

Harvard Business Review

Most organizations continuously strive to achieve operational excellence, but they spend less effort understanding customer needs — and few marry these two sources of customer value effectively. In 1996 Tesco adopted Toyota Production System approaches to take its supply chain operations to an even higher level. Customers Operations

6 reasons a leader’s personal business is the company’s business

Bud to Boss

It’s particularly true in organizational cultures, such as the military or competitive innovation firms, that require stringent ethical behaviors, conformity and loyalty. Some military insiders have pointed out that our all-volunteer military has created a “military apart” culture that operates off the public radar screen, with its own rules and cultural norms. ( This is a guest post by David Gebler. Just after Gen.

Yahoo, Tumblr, and the Loyalty Factor

Harvard Business Review

These two choices are mediated, he explains, by members'' loyalty to the institution. Loyalty makes people more likely to stay and work for change from inside. In return, it enjoys their fierce loyalty. Yahoo now seems to be trying to buy that loyalty.

Mentoring and Lifelong Learning

Strategy Driven

The public is fickle and quick to jump on the newest flavor, without showing loyalty to the old ones, especially those who are truly original. Professionals who succeed the most are the products of mentoring. I heartily endorse that find a great mentor.

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Earn Customer Loyalty Without Losing Your Shirt

Harvard Business Review

In our experience, the key to success in empowering frontline employees lies in giving them a framework within which to operate — and feedback about how they are performing within that framework. TD Bank is a loyalty leader among major retail banks in North America. Jim Bush, who leads American Express service operations globally, set up a similar system. Give them clear guidelines within which they can operate independently.

Earn Customer Loyalty Without Losing Your Shirt

Harvard Business Review

In our experience, the key to success in empowering frontline employees lies in giving them a framework within which to operate — and feedback about how they are performing within that framework. TD Bank is a loyalty leader among major retail banks in North America. Jim Bush, who leads American Express service operations globally, set up a similar system. Give them clear guidelines within which they can operate independently.

CEOs Need Hard Data on Customer Loyalty

Harvard Business Review

And they use it the way other companies use financial reports — to inform operational and investment decisions. These companies have demonstrated that it is possible to generate hard data on customer loyalty and use them in to inform strategic decisions. Three-quarters of the world's CEOs say more emphasis should be placed on measuring the value of non-financial assets such as intellectual capital and customer relationships.

Startups Could Fundamentally Change the Way Big Investors Operate

Harvard Business Review

This reliance has evolved because despite the enormous volumes of capital they control, most of these giants are strictly “firewalled” and cannot use the capital to fund actual operations, even if doing so would generate higher expected investment returns or lower risk. Consequently, giant funds are often hamstrung by proportionally tiny operating budgets, which have historically forced them into the all-too-happy hands of intermediaries.

Thinking Ahead – Millennial Leadership

N2Growth Blog

They may operate in the leadership capacity, however from the beginning they have dictated the culture and path of their workforce. If we look here, we have little idea about how the next generation of leaders will operate. After speaking with many boomers it’s my opinion that much of their loyalty was simply out of fear of change and instability. By Brody Clemmer. Chief Innovation Officer, N2Growth. Leadership is a hot topic today and will continue to be for a while.

Why Loyalty Programs Can Be Bad for Business

Harvard Business Review

My mother, a careful shopper, rarely misses a chance to use loyalty cards at her favorite establishments. Several years ago, as a checkout clerk was stamping her Subway Sub Card club (buy 8 six-inch subs, get the ninth one free), I asked her: "Does this loyalty club make you patronize Subway more often?" Consider a company with a 10% operating margin: A typical $100 sale transaction breaks down to $90 in costs and $10 in profit.

Can Charisma Be Taught? The 90% Theory And Why That Can Be Enough

Terry Starbucker

The 90% Theory And Why That Can Be Enough by Starbucker on October 10, 2010 Jack Welch at the World Business Forum, October 5 2010 (Photo by dov.com) Charisma – “ a personal magic of leadership arousing special popular loyalty ” (Webster Dictionary) You notice them the minute they enter a room. We need a good operational definition of charisma. Eduard, I agree with you – there needs to be a more “operational&# definition of charisma.

Loyalty to a Leader Is Overrated, Even Dangerous

Harvard Business Review

The other night I watched Raymond Reddington, fictional star of the TV series The Blacklist , pull off another impossible plotline without breaking a sweat, explaining calmly to one of his minions that the key to winning is to “value loyalty above all else.” I would contend that loyalty is linked with success in many people’s minds because the archetypal successful leader always demands utmost loyalty and in turn this demand is linked with a special competence.

6 reasons a leader’s personal business is the company’s business

Bud to Boss

It’s particularly true in organizational cultures, such as the military or competitive innovation firms, that require stringent ethical behaviors, conformity and loyalty. Some military insiders have pointed out that our all-volunteer military has created a “military apart” culture that operates off the public radar screen, with its own rules and cultural norms. ( This is a guest post by David Gebler. Just after Gen.

What’s Your Time Worth? Why Pricing Matters

N2Growth Blog

Pricing impacts everything from strategy and tactics, to finance, to branding, to marketing and sales, to vendor selection and supply chain management, to recruiting and compensation, and to customer satisfaction and loyalty. By Mike Myatt , Chief Strategy Officer, N2growth.

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Standard Operating Procedures Can Make You More Flexible

Harvard Business Review

Most people think standard operating procedures are a strait jacket that limits their flexibility. The Cleveland Clinic cleverly uses standards to deliver operational consistency, reliability, and low cost. Customers Health Operations

Leadership and Competition

N2Growth Blog

Existing clients or end-users that could either become competition or strengthen your competitors if they have a change in loyalty. By Mike Myatt , Chief Strategy Officer, N2growth. Competition is only to be feared if not understood.

Onward. How Starbucks Fought for Its Life without Losing Its Soul. By Howard Schultz, with Joanne Gordon, 2011

Michael VanBruaene

In my life I place enormous value on loyalty and trust. They are optimistic problem solvers who run their stores creatively yet analytically, calling upon passion and intelligence to drive customer traffic, partner loyalty, and profit. And why did we stop holding our business operations to the same standards that we hold our coffee? Basic operating principles.

Gordon 100

Leadership and Work Teams

Great Leadership By Dan

It also means that as a leader you must recognize that the team is comprised of individuals and that each has separate, unique needs and operate at differing levels of ability and confidence. Simon operates from London with a Dublin-based support office.

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Leaders Can Be Human Too: In Praise of Touchy-Feely

Terry Starbucker

A brilliant (but oh so eccentric) entrepreneur who had already amassed a large fortune was looking for more, and tapped me to oversee the operations of his latest acquisition. In his words, “ being completely open and honest with no sense of pretense or cover “ is the best approach to building loyalty, whether it’s with teammates, peers, customers, or clients.

CPA 159

The Solution To Short Term Thinking

The Idolbuster

In his book The Loyalty Effect, Frederick Reishheld explains the impact of company ownership on its culture. Buzz was operating at the intersection of his people-first value system and the company imperative to save money. <<Previous Next>> [i] They Loyalty Effect: the Hidden Force Behind Growth, Profits, and Lasting Value. Chapter 3: The Real American Idol part 10.

The Benefits Of A Winning Company Culture

Strategy Driven

For this reason, any business should take the time to really think about what their company culture is and how to ensure it’s pervasive throughout their business operations and employee behavior. Increase Loyalty.

5 Things Every Modern Entrepreneur Needs

Strategy Driven

Operating with transparency used to be a luxury versus a necessity but, now, it’s quite mandatory. Loyalty. It used to be that only airlines had “loyalty” programs. to mom and pop corner coffee shops have some sort of loyalty program.

Money Saving Strategies For YOUR Business

Strategy Driven

Whatever your business, whatever its size and whatever industry you operate in, you doubtless walk the same fine line as any other business, the line between maximising your profits and keeping your operational costs down to a minimum.

5 Traits Every Leader Should Have to Achieve Hero Leadership

Great Leadership By Dan

My latest book, “ The Hero Factor: How Great Leaders Transform Organizations and Create Winning Cultures” examines key pillars on how to become a better leader by creating a winning culture, achieving operational excellence – all without dismissing the power of profit. Let them know they are appreciated, trusted, and that you have their backs generates a greater level of trust and loyalty; more so than any so-called leader who is constantly bragging about “their” accomplishments.

Surf your data!

Strategy Driven

For example, you may believe that loyal employees create satisfied, loyal customers, but do you have data which demonstrates that your longest serving staff create the highest levels of customer loyalty? Is your strategy built on received wisdom or analysis of performance data?

Why It Is Time to Invest in Professional Development of Your Employees

Strategy Driven

Motivated employees put more into ensuring the smooth operations of the business, as well as helping the business grow at a faster pace. Another great advantage of investing in the professional development of employees is loyalty.

How to Boost Your Profits

Strategy Driven

There are over 28 million small businesses nationwide, and a further 22 million that are solely operated. The chances are high that they have switched to a more relationship-based model that uses technology to improve their customer experience and loyalty. Review operational procedures.

How To 163

Getting Leaders to Change

Great Leadership By Dan

6 Elements of Character · Courage · Loyalty · Diligence · Modesty · Honesty · Gratitude Courage True courage—noble courage, the authentic, spontaneous act of self-sacrificial concern for the defenseless—is not fanaticism but character. Loyalty Where is the loyalty?

What Neuroscience Reveals About Creating Better Leaders In Today’s Organizations

Tanveer Naseer

The results of these studies, captured from subjects operating under real or near-real conditions, has put the nature vs nurture debate on leadership to rest. The following is a guest piece from my friend, author and Forbes columnist, David Amerland.

Answering the Call of Leadership

RapidStart Leadership

But cumulatively they demonstrate where the leader’s heart lies, and they build the kind of loyalty that makes teams strong and successful. On the other end of the line was an operator from Bell Telephone in San Francisco. The operator didn’t know who he was.

The Digital Entrepreneur’s New Business Checklist

Strategy Driven

After all, you are essentially putting the fate of your entire operation in their hands. All business operations will encounter low points. Conversely, positive experiences should bring long-term loyalty.

Building Trust Develops Team Cohesiveness

Strategy Driven

Army: Loyalty, Duty, Respect, Selfless service, Honor, Integrity, and Personal courage. Developing this trust starts with loyalty. Loyalty is subjective, but its basic definition is faithfulness to the commitments you’ve made and remaining true to the obligations at hand.

Servant Leadership in Action

Leading Blog

But that is because they don’t understand that there are two parts to servant leadership: a visionary/direction, or strategic role—the leadership aspect of servant leadership and an implementation, or operational role—the servant aspect of servant leadership.