Leadership & Loyalty | N2Growth Blog

N2Growth Blog

One of the things I tend to value most is loyalty. In fact, there are few things I loathe more than gravy trainers, fare weather friends, gossips and others that display a lack of loyalty. But in this &# what have you done lately for me&# society where relationships have degenerated into little more than stepping stones, loyalty seems to be elusive as best. In today’s post I’ll examine the value of loyalty as it relates to leadership. We need more loyalty.

Why Managers Should Care about Employee Loyalty

Brigette Hyacinth

The truth is loyalty isn’t for sale. Loyalty has to be earned by the way you treat your employees. In the present environment, it becomes a necessity for the organization to have a strategy for retaining their best employees. Focus on building quality relationships.


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Loyalty vs. Tenure | N2Growth Blog

N2Growth Blog

If your organization confuses loyalty and tenure there is trouble on the horizon…If your business rates tenure higher than performance as a measure for employee evaluation, it is time for you to consider updating your talent management practices and procedures. You see tenure is not synonymous with loyalty, but rather is more often a measure of compliance and survival. I’ve also attempted to distinguish between loyalty and tenure. I agree that loyalty is critical.

How to Improve Customer Loyalty in eCommerce Businesses

Strategy Driven

Today’s eCommerce market is very competitive, making brand loyalty an elusive concept for many. To keep the customer happy, you’ll need to consider several factors: top-notch customer service, consistency, product qualities, and much more.

Success Begins with Quality Customer Service

Chart Your Course

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Moreover, the 2012 Accenture Global Consumer Pulse Research Study found that 63 percent of consumers said the quality of customer service received is the most important factor when choosing a brand. Rewards programs are by far one of the most effective retention strategies.

7 Important Personal Qualities that Build Power

Leading Blog

As part of these two fundamental personal attributes, they also possess seven essential personal qualities that help them amass organizational power and influence: Will: The drive to take on big challenges. Energy Energy does three things: inspires more effort on the part of others, the long hours it permits provide an advantage in getting things accomplished, and people with energy often get promoted because hard work equates with organizational commitment and loyalty.

Why the Best Strategies Blend the Digital and Physical

Skip Prichard

We are bombarded with digital disruption strategy and yet we hear little about the traditional skills like customer service, quality control, and logistics. Quality products that don’t break build customer loyalty. Digital + Traditional = Success.

Budget-Friendly Strategies to Boost Employee Engagement

HR Digest

The type of engagement strategy met by employees on their resumption goes a long way to influence their level of engagement. Here are some budget-friendly employee engagement strategies -. This is an important strategy as it helps to build trust in your employees, boosts camaraderie and reveals how their contribution/inputs are valued by the company. The post Budget-Friendly Strategies to Boost Employee Engagement appeared first on The HR Digest.

Put a Little Love In Your Business, and, According to This Study, You’ll Be Repaid With Loyalty and Productivity

Steve Farber

Those are all important leadership qualities in the workplace, sure. It can bring out the best parts of our nature such as loyalty, emotional closeness, and the desire to do things for other people. Making love part of your business strategy is no more complicated than the Golden Rule: treat others as you would like to be treated. As a business leader, I know, you’re no softie. That’s why you’re in charge.

Effective Strategies For Business Growth

Strategy Driven

There are many effective strategies for growing a business in any industry so consider any of the following when you are ready to take the next step. Leading on from this, adding to your product/service range can be an effective strategy for attracting new customers and retaining loyal, existing ones. Employees will want to find ways to progress and to offer these opportunities internally can boost morale and promote employee loyalty.

How to Build Long-Lasting Customer Relationships? (A Step-by-Step Guide)

Strategy Driven

The best way to add value is by creating high-quality, useful content for your leads and customers. You can use the tried and tested content marketing strategies such as blog posts, ebooks, guides, and white papers. Use Loyalty Programs.

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Implementing An Effective eCommerce Strategy: A Guide

Strategy Driven

Building an online store and an eCommerce website requires a sophisticated content management system and a strategy that combines many separate elements. You’ll also need to take professional quality photos to accompany your inventory, as eCommerce relies heavily on visually appealing interfaces and imagery. For much large organizations, especially those running ERP, eCommerce will be part of a wider strategy.

Recession Survival Tips: How Your Business Can Come Out Stronger

Strategy Driven

This is the first step in your recession survival strategy. If you want to know why a strategy is so important you can learn more from this page. In fact, customer loyalty can make the difference between survival and sinking during a recession.

4 Benefits of Incorporating Customer Service Into Your Marketing Strategy

Strategy Driven

Providing quality and consistent customer service can be a challenge for many businesses. To help you overcome this obstacle, here are four benefits of incorporating customer service into your marketing strategy: 1. Ensuring that customer service is an integral part of your marketing strategy can give your brand a competitive edge over similar types of businesses. Increase Brand Loyalty. It is no secret that customer service can make or break a business.

Inexpensive Ways to Engage Your Clients in 2021

Strategy Driven

When done right, your engagement strategy will result in a customer-focused business which will, in turn, boost more growth and loyalty. Feedback is an absolute must for every customer engagement strategy. Build a Loyalty Program.

To Change Your Strategy, First Change How You Think

Harvard Business

” Beyond the usual financial metrics, JetBlue also measures the strength of its culture and the quality of its experience. As a result, JetBlue is a regular winner of the “Best Places to Work” award, leads the industry in customer loyalty, and is consistently profitable. But that was the outcome, not the strategy. Strategy Business models Digital ArticleTim Evans for HBR. It seems that everyone these days is looking for a disruptive business model.

First Look: Leadership Books for June 2021

Leading Blog

Upstanding : How Company Character Catalyzes Loyalty, Agility, and Hypergrowth by Frank A. and how a work culture driven by quality relationships can reverse these trends. Here's a look at some of the best leadership books to be released in June 2021.

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Earn Customer Loyalty Without Losing Your Shirt

Harvard Business Review

In our customer strategy work at Bain & Company , executives frequently express similar fears, often in far more colorful language. TD Bank is a loyalty leader among major retail banks in North America. The bank has a framework within which every employee understands the business objectives of earning customer loyalty, and where every business practice is designed to encourage both systematic and spontaneous attempts to wow customers.

Earn Customer Loyalty Without Losing Your Shirt

Harvard Business Review

In our customer strategy work at Bain & Company , executives frequently express similar fears, often in far more colorful language. TD Bank is a loyalty leader among major retail banks in North America. The bank has a framework within which every employee understands the business objectives of earning customer loyalty, and where every business practice is designed to encourage both systematic and spontaneous attempts to wow customers.

What Neuroscience Reveals About Creating Better Leaders In Today’s Organizations

Tanveer Naseer

It has revealed that being a good leader is a cognitive skill that requires the synchronization of complex centers in the brain that are involved in executive decision-making functions and not some kind of genetic quality we either have or don’t have. Better leadership is emerging as the defining quality that governs the ability to attain positive outcomes and get the best performance possible out of teams.

First Look: Leadership Books for December 2021

Leading Blog

Five simple qualities that captures the essence of outstanding leadership today. Winning on Purpose : The Unbeatable Strategy of Loving Customers by Fred Reichheld with Darci Darnell and Maureen Burns. Here's a look at some of the best leadership books to be released in December 2021.

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Building Your Brand “Buddy the Elf” Style – Part 1 :: Women on.

Women on Business

Building Customer Loyalty Building customer loyalty by being loyal to them.

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How To Grow Your Business In A Competitive Industry

Strategy Driven

Promote Customer Loyalty. In addition to providing a high-quality product/service at good value for money and with excellent customer service, you can keep hold of your customer with the use of a customer loyalty program. Fortunately, there are many different ways that you can attract new customers to your business with the most effective strategies being promotions and deals that can entice them away from their current provider.

A person who feels appreciated will always do more than expected !

Brigette Hyacinth

The long-term success of any company depends on the quality and loyalty of it’s employees. A lack of loyalty isn’t just employees who are leaving. There is true profitability involved when you cultivate employee loyalty.

How to Create Strategy-Driven Branding for Your Business

Strategy Driven

Creating strategy-driven branding is a matter of creating marketing materials that are simple, easy to remember, and effective. It’s how you will create a uniform, quality company that everyone will enjoy. A guest to a food chain can expect the same quality of food and service as they would get anywhere. This is how you build brand loyalty and repeat business.

4 Biggest Challenges Small Businesses Face

Strategy Driven

For your company to follow in the footsteps of the biggest household names, it must introduce strategies for growing word of mouth referrals and boosting its reputation. Labor quality is an issue for many small businesses.

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Leadership – No Talent Required | N2Growth Blog

N2Growth Blog

I think loyalty cost us nothing, yet delivers great reward to a team. Loyalty is a missing ingredient in job market of both the secular and sacred. I think loyalty is a great addition to the list. From my perspective, there cannot be a true sense of team without the existence of loyalty. I would like to add Calmness and Tranquility as qualities that I have seen great leaders possess.

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Humility and Leadership | N2Growth Blog

N2Growth Blog

Leaders need to understand that being authentically humble humanizes them, allows them to build stronger trust bonds, and engenders confidence & loyalty from peers and subordinates alike. Leaders that display authentic humility have broader spheres of influence, attract better talent, engender more confidence, and earn more loyalty and respect than do those leaders who rely solely upon their chutzpa and their ability to brandish their bravado.

Blog 329

Confidence vs. Arrogance | N2Growth Blog

N2Growth Blog

They were able to command greater loyalty and respect from peers and subordinates alike with less bravado and more humility and discernment. Arrogance rarely results in lasting relationships built on a foundation of loyalty and trust. You’ll find confident leaders have broader spheres of influence, attract better talent, engender more confidence, and earn more loyalty and respect than do those that lead with solely with their chutzpa.

Blog 305

Love and Leadership | N2Growth Blog

N2Growth Blog

Of the legions of not so great leaders you’ve encountered over the years, how many of them were absent of these qualities? Leaders who show compassion are respected, trusted, and enjoy the loyalty of those they lead. Leaders need to understand that compassion humanizes them, allows them to build stronger trust bonds, and engenders confidence and loyalty from peers and subordinates alike.

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Scaling Your UX Strategy

Harvard Business Review

In business today, "user experience" (or UX) has come to represent all of the qualities of a product or service that make it relevant or meaningful to an end-user — everything from its look and feel design to how it responds when users interact with it, to the way it fits into people's daily lives. We even hear it from our clients in the international market, such as regional telecommunications companies, who see a "unified user experience strategy" like Apple's as a sign of status.

5 Reasons For Regular Customer Service Performance Reviews

Tanveer Naseer

Great service creates consumer loyalty On the other hand, a company which invests in customer service training can generate real loyalty. The importance of customer loyalty cannot be overstated, with the White House Office of Consumer Affairs finding that loyal customers are worth up to 10 times the value of their first purchase. It specialises in providing exceptional customer service courses and helps organizations develop business strategies to achieve sales success.

Whatever You Do, Don’t Leave These Things Out Of Your Digital Marketing Plan!

Strategy Driven

One thing that it is crucial that you don’t leave out of your digital marketing strategy is an end goal for every campaign that you run. Another aspect of digital marketing strategy that you cannot leave out if you want success is the optimization of your website and apps for mobile use. After all, reading a few posts on the internet won’t be enough to ensure your digital marketing strategy is effective as possible.

Four Strategies for Staying Relevant

Harvard Business Review

There are four strategies that can work. McDonald's, facing a threat from Starbucks to their breakfast and other off-hours business, introduced the McCafe line, close enough with respect to coffee quality to escape exclusion by many customers. The leapfrog strategy represents a formidable challenge because substantial or transformational innovation is needed and because getting established in a marketplace where a competitor likely has scale and momentum will be difficult.

Sales For All Seasons

Women on Business

Attracting new customers is great, but what you want is repeat business and customer loyalty. The sales should whet their appetite and create a desire for more; hook them on your quality not your steep price cut. The reality is that it is a lot easier to sell to current customers than new customers, so your strategy should include that perspective.

Definition of Leadership | N2Growth Blog

N2Growth Blog

In thinking about the comments I’ve received from readers on the topic of leadership I noticed an interesting paradox…while many of you vehemently disagree on the effectiveness (or lack thereof) of different leadership styles, most of you are in total agreement on the qualities and attributes possessed by great leaders regardless of style. It contains what I believe to be the necessary qualities a leader must possess to be successful.

Why is Your Boss a Weak Leader?

The Practical Leader

Understanding how your well-intentioned boss has gone off the rails can help you choose the best strategy for managing him or her. In many cases, people are promoted for qualities like strong technical or analytical skills, loyalty, or likeability because they are good political players.

Your Digital Strategy Shouldn’t Be About Attention

Harvard Business Review

Today, too many strategists believe that a clever plan to win the internet’s attention is a good digital strategy. What every institution needs  —  and what every leader needs to develop  —  before a “digital strategy” is a human strategy. So here are my top four mistakes of digital strategy — and how not to make them. What will your “digital strategy” help them become better at?

How to Humanize Leadership

Leading Blog

The blank white space is the real organization; it’s a place where personal relationships and loyalties exist. We are aware that structure follows strategy and function follows form, but relationships run the show. Without relationships, there is no strategy implementation, and there is no function, to begin with. It also defines the quality of humanizing leadership.

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The IFB Leadership Model

Great Leadership By Dan

Some workplaces are more complex than others and without a strategy to shape their cultures the conditions within can be continuously affected by interacting internal and external dynamics. One way to achieve it is to facilitate quality relationships that can sustainably and meaningfully connect team members and networks. As a leaders, your vision of how you relate should include clarification of the quality of the relationship between your organization and the community it serves.

10 Advantages of Using OCR in Business

Lead Change Blog

OCR is an excellent application that should be included in an organisation’s marketing strategy, as it has significant ROI. The high degree of accuracy increases the value of the information available, enabling enterprises to control the quality of data. High-quality service delivery encourages customer loyalty and increased conversion rates. With OCR processing , businesses can achieve operational objectives and ensure they render excellent services to customers.

How to Harness the Power of Empathy for Effective Leadership

Great Leadership By Dan

Effective leaders are masters of business strategy. Imagine: a leader who knows how to gain efficiencies, decrease costs, increase employee retention, and inspire customer loyalty based on taking another’s point of view?

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Top 10 Office Colors for Productivity

Strategy Driven

Blue evokes feelings of competence and loyalty, both of which are great for boosting office morale. This might make it a great accent color to add to your office space, as its captivating shade could motivate your team to provide good quality service and work as hard as they can.