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Loyalty

Schein

True Leaders Believe Dissent Is an Obligation

Harvard Business Review

JANUARY 12, 2017

I first encountered the term last year, in an intriguing interview with a CEO named Victor Ho, cofounder of a customer loyalty company that has raised more than $100 million in venture funding. Schein once asked a group of students what it means to be promoted to the rank of manager. Sadly, that kind of humility is all too rare.

Schein

Schein McKinsey Venture Funding Customer Loyalty

How to Give Negative Feedback When Your Organization Is “Nice”

Harvard Business Review

MARCH 14, 2016

When a culture is known for its niceness, people have pride in it and loyalty to it; the niceness is part of what attracted them to the organization and what retains them. You don’t mess with the culture. They enjoy the culture, and are typically reluctant to try anything that may jeopardize it.

Organization

Organization How To Cialdini Schein

True Leaders Believe Dissent Is an Obligation

How to Give Negative Feedback When Your Organization Is “Nice”

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