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Quality: Ownership and Getting Better


Quality you deliver has everything to do with how much you own your work , your actions and its respective impact on the other parts of the system you operate in. Downed by things like organizational hierarchy, our fear of failure, lack of trust with superiors, micromanagement and poor management, we often treat our work as a transaction. Work like this for a few months and you will be indifferent, uninspired and if you are ambitious, stressed.

3 Stress-Free Ways To Keep Your Startup Costs Low

Strategy Driven

Starting a business can be a stressful experience. Focusing on a few particular strategies will be helpful with this, as they’ll help you keep costs low without affecting your product’s quality. How To Keep Your Startup Costs Low: 3 Stress-Free Options.

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6 Benefits of Outsourcing Facility Management

Strategy Driven

Facility management is essential for every business, regardless of size, because it ensures customer and employee satisfaction, smooth operations, and a secure workplace regarding health and hazards. These businesses can outsource facility management.

Top Ten Entrepreneurship Qualities That Will Make Your Business Successful

Strategy Driven

Even those who manage to survive may not always be successful in making their businesses profitable. There are many reasons for most start-up businesses to fail, but the main reasons are these: Lack of practical management skills.

ASQ Buffalo Quality Conference 2013 :: Mike is Presenting

Mike Cardus

ASQ Buffalo 2013 Quality Conference. October 15 Quality Conference. October 16 Quality Seminars. I will be presenting 2 workshops at the ASQ Buffalo 2013 Quality Conference – October 15 & 16. Problem solvers are required to quickly provide solutions to increasingly complex problems, develop and design new and innovative products and processes – and at the same time, reduce operating time and costs. ASQ Buffalo 2013 Quality Conference.

Managerial Leadership Training Tool: Using DTC Operator Innovation Planning

Mike Cardus

Working with a team of 5 Executive Directors from a company that employs ~2000 people we identified a gap in the Managerial Leadership Training , Mentoring and coaching of employees prior to being promoted to a Manager Level within the company. This gap was identified as leading to the following concerns; High turnover rates amongst front-line employees, the direct subordinates of the managers – ~28% which was higher than average for this company. Dimension Time Cost Operator.

Role-Relationships Make Teams Successful and Managers Less Stressed.

Mike Cardus

One Team Development model, often used in project management is the G.R.P.I This usually manifests in confusion over authority and accountability and cause friction between team members, people outside the team that are needed for specific expertise on tasks, and managements frustration on completing the work on time. Role-Clarification will get the work done on-time, within budget & quality specifications and keep your team and you happy and productive.

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How to Be Creative When You’re Feeling Stressed

Harvard Business

You’re burned out, and the cumulative stress makes it hard to decide what to eat for dinner, let alone come up with innovative ideas. But I can offer ideas based on my experience as a time management coach and on the science of how our brains work that can give you the best possible odds of coming up with some decent new thoughts. If you’re already struggling with stress, threatening yourself can further trigger the fight-or-flight mode. ferrantraite/Getty Images.

Reasons Outsourcing Your Production is a Good Idea

Strategy Driven

Outsourcing helps ensure that the quality of products or services will remain high while not breaking your budget. Quality Control. One of business owners’ main concerns when outsourcing production is quality control. Project Management.

Management Improvement Carnival – 2013 Edition


I have been hosting the annual management improvement carnival (organized by John Hunter ) for last 3 years and I am glad to be continuing that streak. James is an experienced operations manager who is passionate about improving quality, reduce cost and increase efficiency of operations. Perhaps it was a management focus on targets , deadlines, costs and profits instead of delivering customers safely and comfortably from one side of the Atlantic to the other.

7 Time Management Mistakes That Are a Complete Waste of Time

Lead from Within

The answer lies in good time management. This skill helps you assert yourself as the leader and manage your time. Operating without a goal. One of the most important tools for gaining control of time and doing your best work is knowing how to minimize distractions and manage interruptions. When you put off important tasks, you feel guilty and stressed, with a growing sense of dread. The way you manage time is the way you manage your leadership.

New Technology Won’t Automatically Improve Your Operations

Harvard Business Review

Advanced tools for creating and testing new products and the operations that will make them are all around us. They are not only changing the economics of innovation and operations, they are also pushing the frontier of what’s possible. Complex architectural structures undergo virtual stress tests before concrete is poured. One manager explained this by using the analog of morning traffic. The Future of Operations.

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How a Slow Internet Connection is Costly to Your Business

Strategy Driven

Increases Stress. There is a possibility that a slow internet connection can increase stress within the workplace. Work is bound to pile up, and some activities cannot be done, which will result in a stressful and unproductive environment. Operational Failure.

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Reflecting on David Garvin’s Imprint on Management

Harvard Business

Garvin was a generalist more than a specialist, perhaps because he came of age at HBS during the 1980s, when the school’s primary focus was the development of skilled general managers. That quality made him (arguably) the quintessential HBR author. But he gave us something just as important, I think: curiosity about — and great insight into — the gnarly, complicated work that general managers do.

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Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

This post in an excerpt from The Quality Leadership Workbook for Police by Chief David Couper and Captain Sabine Lobitz ( buy via Amazon ). The New Quality Leadership Workbook for Police. Step 1: Educate and inform everyone in the organization about the vision, the goals, and Quality Leadership. Begin discussion with top management team and train them. Share feedback with the chief and his management team. Get buy-in from top department managers.

Made From Scratch

Leading Blog

It is a well-written story that takes us from his days as a student-athlete through his formative years working his way up in bars and restaurants from busboy to manager, to the wild ride founding and growing Texas Roadhouse into the international success it is today.

To Reduce Stress, Embrace Your Inner Type-B

Harvard Business Review

Overtly, most of us say we dislike stress. Stress and I have had a long, complicated relationship. Early in my career, it often felt like my naturally lower-stress, quiet management style was an impediment to advancement. I can’t quite put my finger on it, but you don’t seem like a manager. I eventually ended up working in management over two decades and becoming a vice president.). Stress. The best management is sustainable.

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How To Ensure Your Business Move Across States Goes As Smoothly As Possible

Strategy Driven

If moving house is one of the three most stressful events in your personal life, then relocating your business premises to another state must be one of the top three in your professional career. Ensure There Are No Gaps In Operation. Managing & Directing The Moving Day.

The Big Picture of Business – Doing Your Best Work on Deadlines: Mobilizing the Energy for Best Business Success

Strategy Driven

Even though the tasks mount up, you have a knack for performing magnificently under deadline, stress and high expectations. I recommend that diversity audits, quality control reviews, ethics programs and other important regimen be conducted as part of Strategic Planning, rather than as stand-alone, distracting and energy diverting activities. We just had the first live TV musical play extravaganza on television after a 50-year hiatus.

The Making of Legends

Strategy Driven

Processes, trends, fads, perceived stresses and “the system” force adults to make compromises in order to proceed. I developed the concept of integrating Pop Culture Wisdom with management training and business planning over the last 40 years. There have been books on fundraising and some articles on volunteer management and the business aspects of running non-profit organizations. Non-profit organizations operating more business-like.

5 Reasons to Optimize Your Business Processes

Strategy Driven

This can reduce a business’s ability to remain viable in addition to adding a lot of stress to employees. Higher Quality Results. A major goal of business process optimization is improving the quality of results produced by employees.

Leaders, Your Rocks Roll Downhill

Next Level Blog

As I’ve written here before , one of my favorite games to play with high potential managers and executives is called, “What’s on Your T-Shirt?” To reduce the stress that naturally comes with that conversation, I ask them to pair up and review the overall results for the group first. The recurring theme in the T-shirt game is that, on paper at least, most leaders are pretty good at managing others and aren’t that good at managing themselves.

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How to Handle a Small Business Lawsuit

Strategy Driven

While ideally, it will never happen, a small business lawsuit can be an extremely stressful situation. Your business may never face a lawsuit in all your years of operation. Obtain a quality business lawyer.

9 Things Your Business Needs for Protection

Strategy Driven

Apart from the everyday functions of successful operation, there are numerous satellite issues that every business needs. The many facets of business operation revolved around protection. Quality Legal Representation. It would help if you considered managed IT services.

Finally, Proof That Managing for the Long Term Pays Off

Harvard Business

Companies deliver superior results when executives manage for long-term value creation and resist pressure from analysts and investors to focus excessively on meeting Wall Street’s quarterly earnings expectations. And yet we have not had the comprehensive data needed to quantify the payoff from managing for the long term — until now. By our measures, companies that were managed for the long term added nearly 12,000 more jobs on average than their peers from 2001 to 2015.

What You Need To Know About A Small Business Loans In 2022?

Strategy Driven

Although small businesses are the backbone of our economy, many of them find the lending process to be difficult and stressful. Other important criteria include cash flow and credit quality. Managing Your Finances business management Small business loan lenders strategydriven

Tame Your To-Do List!

Survive Your Promotion

While everything becomes urgent if you put it off long enough, your quality of work suffers if you are always operating in crisis mode. Color Code Your Calendar – Make a color for projects (or even a separate color for each project if you have several), and another for employee management tasks such as goals meetings. Have a separate color for customer facing work as well as management meetings. The most common analogy for time management is juggling.

Where are you on the management scale of newbie to expert hacker?

Ask Atma

Three Levels of Management. As a starting place we can look at three general levels or grades of management. Beginner’s Management [Newbie or Management 1.0]. Fundamentals of managing an organization : (Forecast & Plan) – Examining the future and drawing up a plan of action. Fundamentals of being a manager : They ask “what needs to be done?”. Informed Management [Experienced User or Management 2.0]. Skills management.

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4 Strategies to Scale Your Business

Strategy Driven

Fortunately, there are various ways to streamline business operations, boost productivity in the workplace, and increase sales and revenues. Automate business operations. Managing Your Business business management Commission-Based Sales office relocation strategydriven

The Big Picture of Business – Doing Your Best Work on Deadlines: Mobilizing the Energy for Best Business Success

Strategy Driven

Even though the tasks mount up, you have a knack for performing magnificently under deadline, stress and high expectations. I recommend that diversity audits, quality control reviews, ethics programs and other important regimen be conducted as part of Strategic Planning, rather than as stand-alone, distracting and energy diverting activities. We just had the first live TV musical play extravaganza on television after a 50-year hiatus.

How to Engage Employees During Uncertain Times

Lead from Within

People often turn inward as they work to cope with stressful situations, but the resulting isolation makes the situation even worse. When your employees are anxious, when their work schedules change, when nothing is operating normally it’s easy for people to feel scattered and disengaged.

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5 Tips for Achieving a Successful Business Merger

Strategy Driven

Transparency is an important quality at any time for a business, but this is particularly the case during a major change such as a merger. Integrating two companies is a stressful occasion. Nevertheless, careful preparation can ensure it is a smooth operation.

What It Takes to Become a Great Product Manager

Harvard Business

Because I teach a course on Product Management at Harvard Business School, I am routinely asked “what is the role of a Product Manager?” ” The role of a Product Manager (PM) is often referred to as the “CEO of the Product.” Self-management: Being a PM can be incredibly stressful. Managing tight deadlines, revenue targets, market demands, prioritization conflicts, and resource constraints all at once is not for the faint of heart.

Trust: Consistently Delivering Results : Blog | Executive Coaching.


Co-workers are quick to pick up on this distrust and the quality and honesty of their answers may very well dip downward. Gary Cohen grew the company from two people to 2,200 employees Currently, he is Managing Partner of CO2 Partners, LCC, operating as an executive coach and consultant. His book Just Ask Leadership - Why Great Managers Always Ask The Right Questions (McGraw Hill 2009).

How to Cultivate Leadership Presence in a Remote Working World

Great Leadership By Dan

To navigate more demanding customer expectations , an acute distrust of business and so much remote working, leaders need to find new ways of operating. When we operate from a sense of our presence, we are in a state of absorbed relaxation.

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4 Steps to Sustaining Improvement in Health Care

Harvard Business

These high-performing health systems offered a key insight: To sustain change, you need a strong strategy for engaging and standardizing the work of frontline managers. Most organizations standardize work for managers by testing it on a small scale in one pilot unit. Managers in the unit should understand what’s expected of them, how their work is going to change, and why standardizing work is important to sustaining quality. Management “hygiene.”

Constraints on Health Care Budgets Can Drive Quality

Harvard Business Review

It covers the entire population, based on a set of principles which stress that access is free at the point of care and based on need rather than ability to pay. We had little or no revenue-raising ability, and we had to meet a clear, challenging, and publicly reported set of quality objectives. But while the budget ceiling and outcome transparency were challenges, they provided discipline, and incentivized the delivery of higher-quality care and improved population health.

Responsive Leadership: Needed Now More Than Ever

Leading Blog

The idea that leaders are trustworthy, honest, and can be relied on to operate in the best interest of the public, the employee, the student, the parishioner, or even the shareholder has been shattered.

How to Develop A Success Mindset

Skip Prichard

Some startling leadership statistics: 75% of employees report their boss is the worst and most stressful part of their job. Study: 75% of employees report their boss is the worst and most stressful part of their job.

The Benefits of the Best Equipment In Business

Strategy Driven

Doing too much in a short space of time can be stressful. Much of the modern business tools and systems are so intuitive that there is less manual input or operation than ever while maintaining excellent quality.

How the U.S. Army Redesigned Its Mental Health System

Harvard Business

And self-reported patient data is combined with other nonclinical measures to produce a more accurate assessment of quality. The utilization of its outpatient, behavioral health care services more than doubled, and there was wide variation in the type and quality of those services in each location. Consequently, in 2012 the Army focused on reducing that variation and implemented a redesigned performance management system to address key cost and performance drivers. Istock.

How Service Companies Can Earn Customer Trust and Keep It

Harvard Business

I’ve learned that truth from 40 years of conducting research in the fields of services marketing, service quality, and health services. Companies that serve customers who are in a state of stress are especially vulnerable to losing customers’ trust when they perform poorly. Services are performances; there are no tires for customers to kick prior to purchase to assess quality. Customer service Operations management Branding Hospitality Travel Digital Article

What We Can Learn About Resilience from Female Leaders of the UN

Harvard Business

Through my leadership development work with the United Nations (UN), I’ve been privileged to work with professionals who operate in some of the world’s most challenging contexts. It’s by doing high-quality, objective reporting that we help alleviate suffering.” How to Evaluate, Manage, and Strengthen Your Resilience. An artist, El Hage draws when she feels stressed. This is a great way to keep the stress level down.”