article thumbnail

How Team Leaders Can Improve Problem Solving Skills With a Clear Process

Great Results Team Building

Fishbone Diagram: The Fishbone Diagram, also known as the Cause-and-Effect Diagram, is a visual tool that helps identify potential causes by categorizing them into different branches. The main categories typically include people, process, equipment, materials, environment, and management.

Process 175
article thumbnail

What Accounts for the Accountability Mess?

The Practical Leader

Many of us have been lashed with the accountability whip wielded by a blundering manager playing “gotcha games.” Swinging the Performance Management Stick What’s your experience with performance reviews? Theory X managers use performance management ratings to “hold people accountable.”

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Are These Systems Serving or Subverting Organization Results?

The Practical Leader

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. Wholistic approaches focus on interconnections and cause-and-effect relationships.

System 52
article thumbnail

Corrective Action Program Best Practice 2 – Causal Analyses

Strategy Driven

For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. Nathan Ives is a StrategyDriven Principal and Host of the StrategyDriven Podcast.

article thumbnail

At the Crossroads: Piecemeal Programs or Culture Change?

The Practical Leader

This too shall pass” From Bolt-On Programs to Built-In Culture Change Hundreds of studies over the decades have shown that 50 – 70 percent of improving customer service levels, restructuring, mergers/acquisitions, introducing new technologies, performance management systems, leadership training, and the like fail.

article thumbnail

Corrective Action Program Best Practice 14 – Establish Time Limits for Causal Analyses

Strategy Driven

For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. Nathan Ives is a StrategyDriven Principal and Host of the StrategyDriven Podcast.

article thumbnail

5 Concepts That Will Help Your Team Be More Data-Driven

Harvard Business Review

Fortunately managers, aided by a senior data scientist engaged for a few hours a week, can introduce five powerful “tools” that will help their existing teams start to use analytics more powerfully to solve important business problems. Fortunately, virtually everyone can make a positive impact here. And problems remain.