Silence Kills: Are You Fostering Cowardly Communication?
The Practical Leader
OCTOBER 5, 2011
The CEB study found companies “where employees provide honest feedback substantially outperformed their peers in terms of 10-year TSR (Total Shareholder Return) from 1998–2008. Two factors stood out in particular: Openness of Communication – Employee perceptions of the extent to which managers encourage two-way dialogue matters. management barrick gold Corporate Executive Board customer service employee disengagement employee performance leadership organization culture