Silence Kills: Are You Fostering Cowardly Communication?

The Practical Leader

The CEB study found companies “where employees provide honest feedback substantially outperformed their peers in terms of 10-year TSR (Total Shareholder Return) from 1998–2008. Two factors stood out in particular: Openness of Communication – Employee perceptions of the extent to which managers encourage two-way dialogue matters. management barrick gold Corporate Executive Board customer service employee disengagement employee performance leadership organization culture

TSR 49

The Best Indian CEO List: Youth and Education Rank High

Harvard Business Review

During his tenure, Naveen Jindal has delivered a staggering total shareholder return (TSR) of 13,784%, increasing JSPL's market capitalisation by Rs 606 billion (about US $12.1 For example, Bhaskar Bhat (#4 on our list) became CEO of Titan Industries when he was 47 years old, having started his career as a management trainee at Godrej & Boyce Manufacturing after completing an MBA from the Indian Institute of Management at Ahmedabad.

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How This Lingerie Store Boosted its Bottom Line, Despite the Downturn

Harvard Business Review

Management set out to build the best customer experience possible by instituting a training program for sales staff and fully committing themselves to its implementation. In order to find what actions these successful companies took, PA Consulting Group (my employer), working with the authors of The Economist book, Managing Uncertainty , conducted a comprehensive survey. Customers Recession Retail TSRJournelle in New York City is no ordinary store.

CEOs Must Model the Behavior for Creating Societal Value

Harvard Business Review

When Lafley took over as CEO, he made a subtle but important but change in a core, senior-management, performance-measurement criterion. He changed "Market Total Shareholder Return" (M-TSR)" to "Operating Total Shareholder Return (O-TSR)." M-TSR measured the market return to shareholders based on the stock price appreciation plus dividends over a three-year period. And importantly, O-TSR correlated strongly with M-TSR, but only over the long term, not the short term.

TSR 13

GE’s Fall Has Been Accelerated by Two Problems. Most Other Big Companies Face Them, Too.

Harvard Business

But for a business that is struggling with growth and/or profitability, MA&D is not going to be of assistance if it distracts management’s time from fixing the core customer value equation problem — and it almost inevitably distracts. the day after Flannery’s latest announcement, Trian’s TSR on its investment in “helping” GE is approximately minus 36% (giving credit for $2.47 hbr staff/stan honda/Getty Images.

TSR 45

Don't Blame Your Company's Poor Performance on Its Industry

Harvard Business Review

These industries'' returns improved as the supply-demand dynamics in their markets came into better balance, as the companies themselves became more efficient, as less well-managed companies got acquired or left the market, and as investors came to realize that the industries'' problems had been exaggerated and that they shouldn''t have been left for dead in the first place. Indeed, our study shows that the biggest variations in TSR are not between industries but within them.

TSR 8

How This Lingerie Store Boosted its Bottom Line, Despite the Downturn

Harvard Business Review

Management set out to build the best customer experience possible by instituting a training program for sales staff and fully committing themselves to its implementation. In order to find what actions these successful companies took, PA Consulting Group (my employer), working with the authors of The Economist book, Managing Uncertainty , conducted a comprehensive survey. Journelle in New York City is no ordinary store.

TSR 13