Remove Marketing Remove Organizational Behavior Remove Root Cause Analysis Remove Technology
article thumbnail

Can GM Make it Safe for Employees to Speak Up?

Harvard Business Review

But that’s exactly why it would be a mistake to look past organizational behavior and culture at GM: It is utterly inevitable that things will go wrong, according to Harvard Business School professor Amy Edmondson. ” (Consider: there are bugs in your smartphone, too – another complex device – but they won’t kill you.).