The Practical Leader

MARCH 13, 2024

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. Wholistic approaches focus on interconnections and cause-and-effect relationships. .”

System 52

System Organization Levitt Root Cause Analysis 52

The Practical Leader

JUNE 14, 2023

Leaders wanting to focus their organization on boosting service/quality performance stand at a critical crossroad, choosing which road will take them to that higher ground. The Wrong Road Won’t Lead to the Right Destination Service/quality improvement programs, if they’re well implemented, will give some payoffs.

Root Cause Analysis 52

Root Cause Analysis Mission Statement Travel Restructuring 52

Harvard Business Review

OCTOBER 3, 2014

One of the reasons analytics is working for the companies in this select group is because they tend to deploy analytics technologies and expertise across the breadth of the enterprise. Develop a robust root cause analysis capability. They are not left alone to develop root cause analysis insights in a vacuum.

Root Cause Analysis 8

Root Cause Analysis Metrics Analysis Information Technology 8

Harvard Business Review

OCTOBER 3, 2014

One of the reasons analytics is working for the companies in this select group is because they tend to deploy analytics technologies and expertise across the breadth of the enterprise. Develop a robust root cause analysis capability. They are not left alone to develop root cause analysis insights in a vacuum.

Root Cause Analysis 8

Root Cause Analysis Metrics Analysis Retail 8

Harvard Business Review

JUNE 5, 2014

GM must embrace a culture where safety and quality come first,” Barra said at a company town hall meeting. “GM “The phenomenal number of interacting parts, interacting people and continuing changes in technology mean that we will always have failures, full stop.” So it had to use the washer fluid itself to cool down.”

Root Cause Analysis 8

Root Cause Analysis Edmondson Industry CEO 8

Harvard Business Review

MAY 3, 2016

The technology can pick out kinds of people — mountain climbers, for instance — to help advertisers more efficiently match ads to the videos. The company’s natural language processing technology learns how to write reports by scanning texts and determining relationships between concepts. Market monitoring.

Efficiency 8

Efficiency Company Root Cause Analysis Engineering 8