Harvard Business Review

NOVEMBER 11, 2013

Most physicians complete quality-improvement projects individually by completing modules provided by the specialty certification boards to collect, analyze, and improve quality on subsets of 25 to 50 patients. Mayo was the first care-delivery group to receive this delegated authority. Authority and Structure. Review and approve QIPs.

Quality 8

Quality Mayo System Six Sigma 8

Harvard Business Review

DECEMBER 31, 2015

When redesigning the new and expanded emergency room at the Mayo Clinic’s Saint Marys Hospital in Rochester, Minnesota, Mayo leaders didn’t just want to add more rooms and square feet. They saw it as an opportunity to completely transform the operation to improve care and the patient experience and to lower costs.

Technology 8

Technology Mayo Health Care Engineering 8

Harvard Business Review

MARCH 16, 2016

As Tony Mayo, director of the Leadership Initiative at Harvard Business School, has put it, “Success in the 21st century will require leaders to pay attention to the evolving context” a business is operating in. This means more of us are operating in more contexts, more of the time.

Leadership Development 8

Leadership Development Development Leadership Mayo 8

Harvard Business Review

OCTOBER 22, 2015

The most successful implementations have had strong executive support, exceptional clinical leaders, and dedicated, multi-disciplinary project teams. Among the implementing provider groups, Mayo Clinic stands out for its exemplary approach, which has enabled it to consistently enhance care delivery and realize cost efficiencies.

Mayo 8

Mayo Health Care Committee Project 8

Harvard Business Review

AUGUST 31, 2017

Missed medical appointments, or “no-shows,” often create several operational challenges as well, from difficulties rescheduling clinical staff to interference with patient care and treatment. For instance, the department of obstetrics and gynecology at Mayo Clinic used design thinking to reimagine prenatal care.

Health Care 14

Health Care Transportation Mayo Cost 14

Harvard Business Review

OCTOBER 11, 2011

Because these cuts don't distinguish between "good overhead" (used to build and maintain essential capabilities) and "bad overhead" (used on projects or activities unrelated to core purposes), they become a kind of pressure forcing the organization to avoid spending money on itself.

Crisis 12

Crisis Mayo Strategy Short-term 12

Harvard Business Review

SEPTEMBER 2, 2015

Managers may feel, “Those numbers guys are always ruining our projects.” ” Set up frequent meetings and project-reporting sessions so that they fully understand the business. Communication for this project would be key. Zach Mayo is not particularly numbers-minded. ” It’s counterproductive.

How To 8

How To Metrics Analysis Long-term 8

Harvard Business Review

OCTOBER 20, 2015

Human factors science, which studies the relationship between human beings and systems in order to improve efficiency, safety, and effectiveness, is now being applied broadly in health care in everything from information management to the design of operating rooms. Here are some ways that Mayo Clinic is trying to address these challenges.

Mayo 8

Mayo Health Care Six Sigma System 8

Harvard Business Review

NOVEMBER 29, 2016

It keeps teams indoors, in closed rooms, in a seated position for prolonged periods which, as Mayo Clinic reports, increases the risk of cardiovascular disease and shortens life expectancy. And, most unfortunate, PowerPoint places technology at the center of the room with a heavy weight toward text, charts, sound bites, and bullet points.

Audience 8

Audience Constraint Mayo Tools 8

The Center For Leadership Studies

JUNE 8, 2023

The task or directive behavior continuum of the Situational Leadership ® Model has its roots in Taylor’s work Human Relations Theory Twenty years later during the Great Depression an industrial psychologist, Elton Mayo, introduced a theory that stood in direct opposition to scientific management.

Situational Leadership 52

Situational Leadership Hersey Blanchard Argyris 52