“Nailed it.” A lesson in overcoming project complexity
Deming Institute
OCTOBER 12, 2017
When we attempt to “fix” the system without first understanding it – there is a high likelihood that we will make things worse. So, as I slowly backed away from the fire with the still-full gas can in hand, I pondered what my mentor would say and remembered the advice of Tim Timmons, a Major League Umpire who presented at a function I attended.
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