Strategy Driven

JULY 13, 2011

For example, a hotel or restaurant chain might measure the average time between remodeling projects as an important driver of health. Kaplan and Norton point out that customer satisfaction, internal business processes, learning, and revenue growth are important drivers of long-term performance.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Harvard Business Review

JANUARY 24, 2017

The frequently cited research of Robert Kaplan and David Norton shows that more than 90% of employees don’t fully understand their company’s strategy or know what’s expected of them to help achieve company goals. Most of us face this reality each and every day.

Management 8

Management How To Norton Energy 8

Harvard Business Review

DECEMBER 19, 2012

In the past, he only spoke with partners when they worked on a project together. Four years into his job at a government educational agency in Louisiana, Scott Norton got a huge promotion. Now he consults them regularly. There are occasions where I exercise my authority, but I always take their advice.

Management 9

Management How To Norton Case Study 9

Harvard Business Review

DECEMBER 13, 2017

” Self-awareness: PMs must be self-aware so as to remain objective and avoid projecting their own preferences onto users of their products. PMs understand what’s being coded, but don’t tell engineers how to code, and engineers have empathy for customers’ needs, but leave the prioritization to the PMs.

Productivity 8

Productivity Products Core Competence Management 8

Harvard Business Review

AUGUST 29, 2012

A set of ingenious studies conducted by Stanford's Zakary Tormala and Jayson Jia, and Harvard Business School's Michael Norton paint a very clear picture of our unconscious preference for potential over actual success. Tormala, Jia, and Norton found the same pattern when they looked at evaluations of job candidates.

Norton 13

Norton Uncertainty Learning-by-Doing Information 13

Harvard Business Review

AUGUST 24, 2017

A colleague who doesn’t listen can also “have very negative consequences from an operational standpoint — there are often a lot of mistakes because projects don’t get executed correctly.” “Say: ‘That [task] is critical for this project. He laid out the project’s timeline and deliverables.

How To 13

How To Follow-up Norton Case Study 13

Harvard Business Review

JULY 23, 2018

It falls apart in an economy where “employment” consists of a portfolio of gigs, projects, and assignments conducted for multiple clients. In a promising first step towards covering all workers, Congresswoman Eleanor Holmes Norton (D-DC), the chair of the U.S.

Insurance 10

Insurance Policies Entrepreneur Norton 10

Coaching Tip

SEPTEMBER 20, 2011

The project would generate 10,000 construction jobs, the Michigan Transportation Dept. 1 national infrastructure priority," says Roy Norton, the nation's consul general in Detroit. Canada has offered to lend Michigan up to $550 million to build connecting roads. This is Canada's No.

Power 102

Power Norton Hamel Leadership 102