Harvard Business Review

JULY 25, 2014

I decided to test his claim by interviewing current and former C-suite executives, including Bob Crandall, former CEO of American Airlines; David Norton, former CMO of Harrah’s casinos; Will Ethridge, CEO of Pearson Education; and Pat O’Keefe, former CEO of Watts Water Technologies. Play to your strengths, not your rival’s.

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CEO Norton Airlines Short-term 11

Harvard Business Review

JANUARY 16, 2015

“For us, it was really just to augment the team that’s there.” “We were surprised by how consistent our results were,” reports Norton. “People’s views were somewhat flexible,” says Norton. “People’s views were somewhat flexible,” says Norton.

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Norton Emotional Intelligence Outsourcing Ethics 8

Harvard Business Review

OCTOBER 31, 2014

In a recent paper , scholars Ryan Buell and Mike Norton (both at Harvard Business School) studied ways in which service organizations could improve customer satisfaction. In one of their studies, Buell and Norton created a fictitious travel website and asked people to search for a flight from Boston to Los Angeles.

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Norton Operations Ryan Airlines 11

Harvard Business Review

DECEMBER 18, 2018

As a result, my teams have finished consistently at or near the top of the leaderboard year in and year out. You and Your Team Series. How to Boost Your Team’s Productivity. Most elite salespeople get things done, to quote Norton in The Shawshank Redemption , “not tomorrow, not after breakfast, now!”

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Norton Career Resources Productivity 15

Harvard Business Review

OCTOBER 8, 2013

If your employees are working in groups, the effect is compounded: deterioration of these relationships damages both their individual happiness as well as how they work together as a team. Norton, and Elizabeth W. On sales teams, for every $10 spent prosocially, the firm gained $52. Aknin, Michael I.

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Norton Morale Pharmaceuticals Banking 12

Harvard Business Review

MAY 30, 2011

Oh, and it's not just her," she sighed in exasperation, "it's the whole team.". As it turned out, it wasn't just the whole team, it was pretty much her whole world: "And my children are satisfied with being average as well! Teresa Norton ( [link] /) is an executive coach based in Hong Kong. HR did find a taker.

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CFO Norton Stress Self-aware 15

Harvard Business Review

NOVEMBER 23, 2017

You and Your Team Series. Research from Francesca Gino and Michael Norton has shown the power of such rituals or routines. Turning Stress into an Asset. Resilience Is About How You Recharge, Not How You Endure. Shawn Achor and Michelle Gielan. Steps to Take When You’re Starting to Feel Burned Out.

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Stress Norton How To Document 8

Harvard Business Review

NOVEMBER 15, 2017

Recent research I conducted with Leslie John, Elizabeth Keenan, and Michael Norton of Harvard Business School investigated whether it’s possible to harness this desire to motivate people in specific ways. But just how far are people willing to go to achieve “completeness”?

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Productivity Products Positioning Norton 8

Harvard Business Review

JANUARY 24, 2017

The frequently cited research of Robert Kaplan and David Norton shows that more than 90% of employees don’t fully understand their company’s strategy or know what’s expected of them to help achieve company goals. Most of us face this reality each and every day. Tolerate the fact that you may be on a learning curve.

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Management How To Norton Energy 8

Harvard Business Review

OCTOBER 23, 2013

As my HBS colleague Michael Norton shows in his book Happy Money , giving to others boosts happiness. In contrast, the high-performance teams in sports and business I studied for my book Confidence focus on the work and its impact. They work harder, longer, and yet with more energy than low-performance teams.

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Motivation IPO Norton Open-book 11

Harvard Business Review

DECEMBER 12, 2013

Kathleen Vohs and Yajin Wang of the Carlson School of Management at University of Minnesota, along with Francesa Gino and Michael Norton of Harvard Business School, conducted a series of studies looking at how ritual changed the experience of consuming a variety of foods. Compensation Marketing'

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Norton Film Brand Participative 10

Harvard Business Review

SEPTEMBER 18, 2015

Here is the full report by the White House Social and Behavioral Science Team, which discusses some of the work that has been already conducted using behavioral insights.). Giving employees opportunities to spend money on others increases happiness, job satisfaction, and team performance, their research discovered.

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Letter Policies Norton Bottom-up 8

Harvard Business Review

JUNE 24, 2011

Look at headlining comics Jim Norton and Robert Kelly. Ensure all members have a voice on your team. Rather, I see three traits in successful comedians that i-bankers should seek to emulate: brutal honesty, vulnerability, and allowing different voices to be heard. Brutal honesty. How does this trait manifest in the comedy world?

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Banking Norton Audience Learning-by-Doing 14

Harvard Business Review

DECEMBER 8, 2015

“We’re more of a team than just working for a typical company. “Any other restaurant, I would just be scraping by,” shift supervisor Amanda Norton told the Boston Globe. You don’t think that kind of generosity builds commitment and passion?

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ESOP Open-book Norton Loyalty 8

Harvard Business Review

DECEMBER 19, 2012

You probably have tons of ideas about how to lead the team. For example, you may set up a new schedule for team and individual meetings, or explain your new expectations for team communication. One of the best ways is to meet with your team, as a group and individually, to talk about your vision. Look beyond your team.

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Management How To Norton Case Study 9

Harvard Business Review

NOVEMBER 9, 2012

David Norton, the prior CMO of Caesars Entertainment, suggests that "data infrastructure should follow an understanding of the business questions. The CMO now has the ability to be more hands-on with the customer information that is typically reserved for the CIO's team. Put Business Needs First, Infrastructure Second.

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CIO Chief Information Officer Norton Technology 8

Harvard Business Review

DECEMBER 13, 2017

Beyond shipping new features on a regular cadence and keeping the peace between engineering and the design team, the best PMs create products with strong user adoption that have exponential revenue growth and perhaps even disrupt an industry. Core Competencies. Self-management: Being a PM can be incredibly stressful.

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Productivity Products Core Competence Management 8

Harvard Business Review

AUGUST 29, 2012

A set of ingenious studies conducted by Stanford's Zakary Tormala and Jayson Jia, and Harvard Business School's Michael Norton paint a very clear picture of our unconscious preference for potential over actual success. Potential evaluators also believed their player would score more, and would be more likely to make the All-Star team.

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Norton Uncertainty Learning-by-Doing Information 13

Harvard Business Review

AUGUST 24, 2017

Be sure to “cite an example where your colleague didn’t listen and it had negative consequences for the team,” Riordan says. Another option if the problem persists is to propose instituting a “ social contract ” that puts parameters on “how your team members interact with each other,” Riordan adds.

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How To Follow-up Norton Case Study 14