The Cost of Ignoring Employees? 120% Of Annual Income or $0.35 / Share, Southwest Airlines Discovers
Modern Servant Leader
DECEMBER 18, 2023
Ultimately, this lead to the costly operational failure and reputational damage. billion Income Percentage : That’s 120% of their operational income that year. In your case it may be customers, accounting, or operations. Per Share Impact : Or $0.35 In this case, it was clearly IT that had not been heeded.
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