Six Disciplines

NOVEMBER 9, 2012

According to a study conducted by Quality Progress Magazine, the results reveal that those organizations that followed a defined process, (in this case TQM) Total Quality Management made a marked improvement in their quality but also their financial performance.

ROI 82

ROI TQM Quality Magazine 82

Six Disciplines

APRIL 24, 2012

According to a study conducted by Quality Progress Magazine, the results reveal that those organizations that followed a defined process, (in this case TQM) Total Quality Management made a marked improvement in their quality but also their financial performance.

ROI 78

ROI TQM Quality Magazine 78

In the CEO Afterlife

FEBRUARY 5, 2011

These executives and their CEOs have been so preoccupied with the management mania of the day (years back it was TQM, then right-sizing and now Internet solutions) that their eye has been off the heartbeat of the consumer goods business. And it is unlikely that they will now suddenly redirect attention to the brand-building cause.

Magazine 100

Magazine Brand Article Marketing 100

Strategy Driven

FEBRUARY 6, 2015

It applies to service industries and manufacturing operations. Total Quality Management (TQM) is recognized as a prerequisite for survival. Paying attention to quality can realize: Lower operating costs. TQM has increased profitability in some corporations up to six times. Business Strategy Steers the Quality Process.

Quality 50

Quality Metrics Strategic Planning TQM 50

Deming Institute

NOVEMBER 21, 2016

Mason’s inability (or unwillingness) to decentralize and drive decision-making authority down to lower levels of the organization was probably a key factor in stagnation of the TQM effort at the operating level of the company.

Case Study 28

Case Study Deming System Company 28

Deming Institute

JANUARY 5, 2017

After escaping GM, I had an opportunity to attend graduate school at MIT, to study operations management, system dynamics, and other topics. We argued with him, citing our understanding of Deming and the modern quality approach, including the Taguchi loss function, as we had studied in our TQM class.

Deming 46

Deming TQM Kaizen Crisis 46

Curious Cat

MARCH 10, 2015

Field operations are decentralized into four areas of the city – central, south, east, north and west. Operating the department based on the Principles of Quality Leadership. The police union president joins the chief’s management team as a full voting member. At this point, only the EPD has a building. Managing conflict.

Case Study 40

Case Study System Decentralization Management 40

Harvard Business Review

MARCH 23, 2011

Also, to signal what TQM guru Deming called "constancy of purpose," choose a name that will always resonate, e.g., something tied to customers and service. Many organizations choose "process excellence," "operational excellence," or "continuous improvement" as their improvement umbrella, rather than something like "Lean Six Sigma."

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14