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The Most (and Least) Empathetic Companies

Harvard Business Review

Telecommunications. Telecommunications. United Parcel Service. Telecommunications. Telecommunications. Telecommunications. Telecommunications. Telecommunications. Telecommunications. Automotive. Hilton Hotels & Resorts. Travel & Tourism. Deutsche Telekom. MasterCard. Kingfisher.

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How to Design Work Projects for Maximum Learning

Harvard Business Review

Consider, for instance, the talent development program at Ascom, a global telecommunications company. The severances team aimed to increase the number of land parcels processed per day by 50% in one field office in 100 days. The severances team increased parcels processed per day by 175%. Both teams exceeded their targets.

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Europe’s Other Crisis: A Digital Recession

Harvard Business Review

Telecommunications, marketplace platforms, payment services, and postal and logistics systems are balkanized. ” According to Der Standard , an Austrian newspaper , mailing a parcel from Munich to Salzburg (distance: 145km; 90 miles) costs many times more than mailing it from Munich to Berlin (distance: 585km; 364 miles).

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