Moving on from ROI to ROE, a Return on Empathy
Strategy Driven
JANUARY 17, 2014
Those making this shift will gain a significant ROE – Return on Empathy. When companies maintain trust and cultivate positive relationships with customers they are rewarded with loyalty. When we’re forgiven, we’re more likely to reciprocate positively toward those who absolved us. Investing in Empathy. All rights reserved.
Let's personalize your content