The First 90 Days in a New CIO Position
Harvard Business Review
AUGUST 27, 2013
Perhaps the most exciting (and challenging) aspect of working in a progressive IT organization is the pace of technological change. To meet these objectives within our organization at HBS, we are initiating a replacement of the myriad disparate platforms currently utilized to provide support and are pursuing a comprehensive IT Service Management (ITSM) strategy based upon the Information Technology Infrastructure Library (ITIL) international framework.