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Don't Like the Message? Maybe It's the Messenger

Harvard Business Review

Asked to make their own assessments, students who attended the offending team's college reported seeing half as many illegal plays as did students from the opposing institution. It was inspired by comments from author Neal Stephenson, who espoused the latter view in a Q&A at MIT.

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People Suffer at Work When They Can’t Discuss the Racial Bias They Face Outside of It

Harvard Business Review

Leaders don’t inquire about coworkers’ life experiences; they stay quiet when headlines blare reports of racial violence or videos capture acts of blatant discrimination. But as evidenced by the formation of the coalition and the initiatives we captured in our report, that attitude is shifting.

Ryan 8
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Welcome to HBR's Customer Intelligence Insight Center

Harvard Business Review

As early as 1994 Neal Stephenson was envisioning the era of Big Data, and how it might change the work of a market researcher. Dick, of course, gave us the billboards of Minority Report , recognizing and calling out personalized offers to people on the street.

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Winning the Elusive Marquee-Brand Customer Advocate

Harvard Business Review

As Michael Stephenson , a key leader in global customer programs at Oracle puts it, his firm has various business units that focus on specific industries. Often, the key customers in these areas aren''t the everyday brand names. Marquee is good, a perfect match is better.

Brand 8
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How to Conduct an Effective Job Interview

Harvard Business Review

Chris Smith and Chris Stephenson. If you’re looking for an executive who will need to influence a large number of people over whom he won’t have formal power, ask: “Have you ever been in a situation where you had to persuade other people who were not your direct reports to do something? Further Reading.

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Why Mergers Like the At&T-Time Warner Deal Should Go Through

Harvard Business Review

Recent leaked reports suggest trouble for the proposed merger of AT&T and Time Warner, an $85 billion deal first announced over a year ago. Later stories reported it was AT&T that had offered to sell CNN. Britta Knappmann/EyeEm/Getty Images.

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The Rise, Fall, and Rebirth of the U.S. Antitrust Movement

Harvard Business Review

Not surprisingly AT&T’s Chief Executive Officer, according to press reports , was “flabbergasted” by the Unites States’ antitrust suit to block his company’s takeover of Time Warner. Luckily, this trend is reversible — if we restore antitrust as a primary condition for effective competition.