The Practical Leader

MARCH 13, 2024

As I wrote about the accountability mess , a good person in a bad system or process sets that them up for failure — and blame. “The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. These core systems either boost or block performance.

System 52

System Organization Levitt Root Cause Analysis 52

Great Results Team Building

JULY 19, 2023

This tool encourages systematic thinking and promotes a shared understanding of the problem’s root causes. Five Whys : The 5 Whys technique is a simple yet powerful tool for root cause analysis. This technique helps to identify not only the direct causes but also the deeper systemic or causes.

Process 175

Process Skills Team Root Cause Analysis 175

The Practical Leader

MARCH 6, 2024

Looking for What, Not Who Went Wrong Putting a good person into a bad system or process usually sets that person up for failure — and blame. “The 85/15 Rule” emerged from decades of root cause analysis on service/quality breakdowns. And…who’s accountable for that?

360-Degree Feedback 52

360-Degree Feedback Root Cause Analysis Performance Review Micromanagement 52

The Practical Leader

JUNE 14, 2023

This too shall pass” From Bolt-On Programs to Built-In Culture Change Hundreds of studies over the decades have shown that 50 – 70 percent of improving customer service levels, restructuring, mergers/acquisitions, introducing new technologies, performance management systems, leadership training, and the like fail.

Root Cause Analysis 52

Root Cause Analysis Mission Statement Travel Restructuring 52

QAspire

MARCH 8, 2015

When a customer reports problem with your software, you do an incidental root cause analysis and address the code quality problem. But when you look at the whole system, you might figure out that the real root cause is in something which is immeasurable yet important – may be, collaboration with other teams or how you sell.

Root Cause Analysis 70

Root Cause Analysis Senge Metrics Software 70

Mike Cardus

JULY 3, 2012

Not necessarily, knowing the root cause(s) increases your knowledge of the root cause, that does little to define the solution you need. Instead of creating failure charts, root cause analysis, and using a system of trial and error the simplest way is to start at the cheese and follow the path back to the mouse.

TRIZ 118

TRIZ Root Cause Analysis Learning-by-Doing Analysis 118

Harvard Business Review

NOVEMBER 1, 2018

It will take decades for the public education systems to churn out enough people with the needed skills — far too long for companies to wait. FAM can also point out which data attributes have the biggest error rates, suggesting where improvements can be made, using root cause analysis, described next.

Root Cause Analysis 14

Root Cause Analysis Team Analysis Learning-by-Doing 14