CO2

JANUARY 2, 2011

The Empathy Map looks like this: In this chapter the authors walk you through processes to arrive a enhanced design like Customer Insights, ideation, providing an introduction to the value of visual thinking, how to use prototyping, story telling, and Scenario Planning. Technology and its role in travel 2.0

Business Model 141

Business Model Executive Coaching Execution Blog 141

Harvard Business Review

NOVEMBER 1, 2011

What was not intended was that passengers, to avoid the fees, would change their traveling habits. This has made the flying experience even more difficult, particularly for the business travelers that provide most of the revenue.

Airlines 12

Airlines Supply Chain Scenario Planning Travel 12

Harvard Business Review

MARCH 16, 2016

In addition to lifting some travel restrictions, American financial institutions can establish accounts with their Cuban counterparts and telecommunication firms can export to and install equipment on the island. That said, the Obama administration has made a few changes.

GDP 8

GDP Telecommunications Scenario Planning Travel 8

Harvard Business Review

FEBRUARY 14, 2011

Thomas Cook Group, the tour operator, indicated that the cost of the Egyptian and Tunisian uprisings would be on the order of $32 million and Tui Travel has warned it could lose up to 30 million pounds. In terms of scenario planning , firms would think about alternative paths.

Strategy 13

Strategy Politics Short-term Long-term 13