Leading Blog
APRIL 17, 2018
F ORMER FIRST LADY Barbara Bush was a servant leader. She was witty, smart, sharp, straightforward, unpretentious, and honest. One of the most beloved first ladies in American history. She has been called the “Matriarch of a Dynasty.”
Strategy Driven
OCTOBER 21, 2011
In the Best Buy culture, for example, customers are ‘kings and queens,’ employees are ‘royalty,’ and managers and leaders are ‘servant leaders’ serving employees and customers. At Ritz-Carlton, employees are ‘Ladies and Gentlemen serving Ladies and Gentlemen.’
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