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The Cost of Ignoring Employees? 120% Of Annual Income or $0.35 / Share, Southwest Airlines Discovers

Modern Servant Leader

Southwest Airlines just agreed to a $140 Million settlement with the Department of Transportation over the meltdown of Southwest’s systems during December 2022 travel. It’s hard work and requires great leaders. The best leaders, servant-leaders, balance the needs of all stakeholders.

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Why the Need to Build Relationships is a Myth

Strategy Driven

1937: with primitive transportation, sellers found clients closer to home; telephones were emerging (FYI – Morse Code was preferred for 40 years after the telephone was invented!); It’s by being a true Servant Leader and change facilitator; by entering into a WE Space in which there is a tracit agreement that everyone will be served.

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Secular Sermon

Steve Farber

And then silence, immediately followed by a sudden spiraling corkscrew, taking mere nanoseconds to transport the screaming passengers back down to earth…. Hurtling at speeds that you can hardly comprehend and rattling feet, feet, feet up into the sky…. Now stay with me in your imagination.

Energy 58
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Secular Sermon

Steve Farber

And then silence, immediately followed by a sudden spiraling corkscrew, taking mere nanoseconds to transport the screaming passengers back down to earth…. Hurtling at speeds that you can hardly comprehend and rattling feet, feet, feet up into the sky…. Now stay with me in your imagination.

Energy 40