The Cost of Ignoring Employees? 120% Of Annual Income or $0.35 / Share, Southwest Airlines Discovers
Modern Servant Leader
DECEMBER 18, 2023
07-through Thorough: The model also emphasizes focusing on long-term sustainability, over short-term gains. Southwest’s decision to prioritize immediate financial returns and pleasing investors with short-term gains, rather than invest in substantial IT investments showed a lack of thoroughness.
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