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The Upside: A book review by Bob Morris

First Friday Book Synopsis

Slywotsky with Karl Weber Crown Business (2007) Dimensions of “a new strategic imperative&# I have read all of Adrian Slywotzky’s previously published books and reviewed most of them. The Upside: The 7 Strategies for Turning Big Threats into Growth Breakthroughs Adrian J.

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Google Chrome: Focus moving to capturing "Real Estate" | Rajesh Setty

Rajesh Setty

world, the “real estate&# needed to do these things was the operating system. The power is slowly being taken away from the operating system. For a brilliant explanation of the concept, please refer to Adrian Slywotzky’s work. They manage their businesses (they use tools) In the web 1.0 In the web 2.0

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“Empathy” 1st, “Fix” 2nd – A Customer Service Basic!

First Friday Book Synopsis

I provide a seminar on customer service, and have a keynote presentation called The Customer Never Forgets. I have studied customer service, read a lot about customer service, and written quite a bit on customer service. But more than anything else, I am a customer. Constantly. Practically every day.

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