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A Stunning, New Leadership Lens

Steve Farber

We’ve been exploring the convergence of three essential qualities: Human Capital–individuals’ attributes, talents, capacities, and contribution. Social Capital–the strength, connection, and relationships between those individuals. To be perfectly clear, this hour is on us!

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The Big Goal Behind All that Customer Data

Harvard Business Review

So you engage her by giving her speaking opportunities, you co-present at her industry association, host a webinar featuring her, invite her to local customer forums, and give her a leadership role if she's interested. They're helping customers build social capital. They're improving customers' lives.

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