Patience in Japan
Harvard Business Review
MARCH 22, 2011
Thus, taking care of other people becomes much more central to its value system. Consider the reports of my HBS colleague Hiro Takeuchi, a Japanese national who was working in Tokyo last week when tremors hit the city. There was no pushing and shoving, Takeuchi reported, no honking of car horns, even in long waits for a tank of gas.
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