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Customer Intimacy vs. Customer Satisfaction

CO2

These paths are clearly and effectively outlined by Fred Wiersema and Michael Treacy in The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market : 1) Operational Excellence – Lowest Cost. 2) Product Leader – Best Product or Service. 3) Customer Intimacy – Best Overall Solution.

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Business Model Generation : Blog | Executive Coaching | CO2 Partners

CO2

Pulse Meme Feed What Is Your Brand Against? Technology and its role in travel 2.0

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Standard Operating Procedures Can Make You More Flexible

Harvard Business Review

For example, we are building a development platform for the iPad, and defining how it will interact with our electronic medical record system. But it actually creates freedom within a structure. Once you set up the standards and platforms, you can do more, and you can do it well.". It''s a very efficient model for patient access.

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Strategic Planning Steps

CO2

Our value systems and individual beliefs are learned. Without a measurement system that you regularly update and report to your organization, you are likely not going to meet your plan or keep to it. They aren’t permanent, and yet they don’t change all that much over the course of our lives. You get what you audit.