First Friday Book Synopsis

Train your people to act like they care about their customers

First Friday Book Synopsis

I watch as they respond… Read More Train your people to act like they care about their customers. Does anyone want you as a customer these days? This is a mild rant)… Like all of us, I have many encounters with live, in the flesh retail folks. People who seat me, serve me, sell things to me, respond when my receipt does not print at the gas pump. Randy's blog entries

A Training Session is Just the Beginning

First Friday Book Synopsis

Randy's blog entries execution Larry Bossidy Ram Charan trainingThe problem is simple. Too many employees are not fully developed. In fact, too many employees develop very little after they are hired. And this is a problem. So, how does a company do a better job at developing employees? Here is a line from the 2002 book that kind of launched the “Execution” discussion [.].

Trending Sources

The Speech Class Refresher: Speech Basics for Professionals (coming March 23, 2016)

First Friday Book Synopsis

For a number of years, Karl Krayer and I have presented training sessions on “presentation skills” within companies and organizations. We are now offering a shorter, adapted version of this in a public training offering. This would be ideal for the professional who gives an occasional speech or presentation. It is a true “refresher.”… … Read More The Speech Class Refresher: Speech Basics for Professionals (coming March 23, 2016). Randy's blog entries

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What we can learn about Corporate Training Programs from The King’s Speech

First Friday Book Synopsis

Randy's blog entries Coach corporate training presentation skills speech coach the Academy Awards The King's SpeechThe King had a speech deficiency. He spoke poorly. He stammered. Badly. He needed to speak well. His people needed him to speak well. And he took the steps (the many, many hours of steps!) to learn how to speak better. And then, he spoke better. Maybe not perfectly – but noticeably better. Yes, I’m [.].

3 steps to take, to take full advantage of training/learning sessions

First Friday Book Synopsis

So, yesterday, I had lunch with a man who leads leadership training sessions, especially for municipal governments. Today, I attended a morning workshop led by Tom Niesen of Acuity Systems: Consultant Workshop – The… Read More 3 steps to take, to take full advantage of training/learning sessions. He focuses on servant leadership, and he is knowledgeable, a true advocate for servant leadership, and very effective at leading such sessions.

Use Your Voice Effectively; Speak TO YOUR AUDIENCE – It Always Comes Back to the True Speaking Basics

First Friday Book Synopsis

I’m spending two days of training with seven credit union professionals. For example, I cannot lead a training session and write a blog post at the same time). The subject — presentation skills. {a a side issue – I am reminded that I cannot do two things at once. Here are a couple of observations from […]. Randy's blog entries

Want Innovative Thinking? Hire from the Humanities

First Friday Book Synopsis

Here is an excerpt from an article written by Tony Golsby-Smith for the Harvard Business Review‘s “The Conversation&# series. To read the complete article, check out other articles and resources, and/or sign up for a free subscription to Harvard Business Review’s Daily Alerts, please click here. * * * How many people in your organization are [.].

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Here Are A Number of My Blog Posts Dealing with Speaking/Presentation and Communication Issues

First Friday Book Synopsis

I teach Speech, lead Presentation Skills Training Sessions, and write frequently on speaking and communication issues. Here are a number of my blog posts dealing with speaking/presentation and communication issues. They are in no particular order, except I think the first two (ok — maybe the first three) might be the “read these first” posts. The […]. Randy''s blog entries

Does Soft Skill Training Work? Of course it does; for a few – (Remember the bell curve!)

First Friday Book Synopsis

The term ‘management development’ means the same general thing is ‘management training.’ Ted Bauer, Management development is hot garbage ——————– So, for a Saturday morning, let’s ask again a question that is often asked: “Does… Read More Does Soft Skill Training Work? It’s the idea of making managers better at their jobs. We already know from research that this doesn’t happen very much.

Thoughts On Leaders Who Do, Or Do Not, Attend Training and Development Sessions

First Friday Book Synopsis

… Read More Thoughts On Leaders Who Do, Or Do Not, Attend Training and Development Sessions. Look, I get it. A true leader, at the top of any hierarchy, is smarter, better, wiser than others around them. They “know” what they need to know, and they are not much open to constructive re-directing. And, why should they be? they got to the top with what they know and what they do.… Randy's blog entries

Leaders are “Developable” – As Are the People They Lead ; A Story about Leadership (and Employee) Development

First Friday Book Synopsis

Take all the words you know – mentoring, coaching; training – and it all boils down to this. This is a short, but wonderful story about leadership development. A person at work needs to be more… more productive, take more initiative, be more responsible, be more creative, be more diligent… And, to get there, someone […]. Randy''s blog entries

Two Ways We Fail to Build Effective Employees

First Friday Book Synopsis

Randy's blog entries building employees coaching mentoring training“Forgive us our sins of omission and our sins of commission.” sins of commission: the things we did and shouldn’t have. sins of omission: the sins of not doing what we should have. —————- So, I was sitting in church on Sunday, and my mind kept making connections from my thoughts in church to my [.].

You’ve Got Millennials On Your Sales Team (or, will soon) – L’areal Lipkins of Acuity Systems can help you work with them more effectively

First Friday Book Synopsis

The folks at Sandler Training (Acuity Systems) do not dabble! Here’s a rather obvious observation: people who work on the same thing over the long haul are generally much more knowledgeable than those who just dabble. Yes, they are our sponsor for 2015. But we were glad to welcome them as our sponsor, because we… Read More You’ve Got Millennials On Your Sales Team (or, will soon) – L’areal Lipkins of Acuity Systems can help you work with them more effectively. Randy's blog entries

5 dumb negotiating mistakes smart people make

First Friday Book Synopsis

Here is an article written by Amy Levin-Epstein for CBS MoneyWatch, the CBS Interactive Business Network. To check out an abundance of valuable resources and obtain a free subscription to one or more of the website’s newsletters, please click here. * * * (MoneyWatch) Whether you’re trying to negotiate a better salary or simply sway […].

John Cox on “Self-Directed Learning”

First Friday Book Synopsis

John Cox is president of The Cox Learning Group and a highly-regarded authority on attracting, hiring, and training high-potential workers and then retaining them at a time when competition for talent is greater than ever before. In recent years, he has taught as an adjunct professor at the business schools of the University of Texas […].

Erika Andersen on how to accelerate personal growth and professional development: An interview by Bob Morris

First Friday Book Synopsis

Erika Andersen is the founding partner of Proteus, a coaching, consulting and training firm that focuses on leader readiness. She and her colleagues at Proteus support leaders at all levels to get ready and stay ready to meet whatever the future might bring. Erika advises senior executives in companies like NBCUniversal, Tory Burch, GE, Madison… Read More Erika Andersen on how to accelerate personal growth and professional development: An interview by Bob Morris.

The Three Questions for Every Speaker – (With Apologies to Peter Drucker)

First Friday Book Synopsis

Recently, while I was leading a small group through an intensive two-day presentations skills training session, I remembered those questions, and came up with a “parallel” list… Read More The Three Questions for Every Speaker – (With Apologies to Peter Drucker). Years ago, I learned Peter Drucker’s three key questions: #1 — What is your business? #2 2 — Who is your customer? #3 3 — What does your customer consider value?

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“You’ve got to take a journey without your ego” – Pondering the Challenges of Training Programs and People Slow to Learn

First Friday Book Synopsis

Nassim Nicholas… Read More “You’ve got to take a journey without your ego” – Pondering the Challenges of Training Programs and People Slow to Learn. We do not spontaneously learn that we don’t learn that we don’t learn… We don’t learn rules, just facts, and only facts. Metarules (such as the rule that we have a tendency to not learn rules) we don’t seem to be good at getting. We scorn the abstract; we scorn it with passion.

Mark Miller on “the leadership game”: An interview by Bob Morris

First Friday Book Synopsis

In his own words… I began writing over decade ago when I was fortunate to team up with Ken Blanchard on my first book, The Secret: What Great Leaders Know and Do. Since then I’ve co-authored a second book with Ken, Great Leaders Grow. Since then, I’ve released The Secret of Teams, The Heart of… Read More Mark Miller on “the leadership game”: An interview by Bob Morris.

Moving Folks from “Obedience’ to “Passion” – Gary Hamel’s Six Levels of Human Capabilities at Work

First Friday Book Synopsis

Every business wants employees who have world-class skills, who are well trained and eager to learn more. Trouble is, obedience, diligence, and competence are becoming global commodities. You can buy these human capabilities just about anywhere in the world, and in places like India and China, they can be bought for next to nothing… If [.]. Randy's blog entries

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Leaders are Not Trained; Not Developed; Leaders are “Made Ready”

First Friday Book Synopsis

Leaders are Trained; Developed; Leaders are “Made Ready” A friend sent me this article from Forbes: The #1 Reason Leadership Development Fails by Mike Myatt. You don’t train leaders you develop them – a subtle yet important distinction lost on many… The terms training and development [.]. Here are a couple of important and provocative sentences.

Roger Connors and Tom Smith: An interview by Bob Morris

First Friday Book Synopsis

the internationally recognized premier provider of Accountability Training® Services around the world. They have thousands of clients, and have trained hundreds of thousands of people, in over 50 countries. Bob's blog entries Above The Line Accountability Conversation Accountability Training® Services The Oz Principle Amazon.com Below The Line Change the Culture Change the Game Change the Game Culture of Accountability Do It How Did That Happen?

Laboratories of Innovation – Nathan’s Hot Dog Eating Contest

First Friday Book Synopsis

In addition to some training methods that… Read More Laboratories of Innovation – Nathan’s Hot Dog Eating Contest. I have never been to a hot dog eating contest. I have never actually watched one in its entirety. But I have watched clips, and I have marveled at the records falling. The team at 538.com wrote about the big breakthroughs that led to leaps in the record.

Can You Train Yourself to Be the Next Steve Jobs?

First Friday Book Synopsis

Only Steve Jobs can train himself to be the next Steve Jobs. ask the right questions BNET BNET newsletters BusinessWeek Can You Train Yourself to Be the Next Steve Jobs? Here is an article written by Donna Fenn for BNET, The CBS Interactive Business Network. Ignore the dumb title. He remains a work-in-progress, exploring and embracing (sometimes celebrating) whatever intrigues and delights him in ways and to the extent his circumstances permit. Jobs [.].

Blogging on Business Update from Bob Morris (Week of 1/14/13)

First Friday Book Synopsis

Schaefer Michael Roberto Nazneen Razi Peter Barge Peter Rogoff Preston Ni Psychology Today Quotations of Timeless Relevance Rich Horwath Robert Cooke Robert Rosen Robert Wiltback Roger Seip Stan Goldberg The American Scholar The Catalyst The New York Times Then We’re In Trouble" Train Your Brain For Success Vijay Kumar William Deresiewicz Winning with Transglobal Leadership

Secrets of Special Ops Leadership: A book review by Bob Morris

First Friday Book Synopsis

Secrets of Special Ops Leadership: Dare the Impossible — Achieve the Extraordinary William A. Cohen AMACOM (2005) Note: Given the recent and dramatic increase of public interest in “special ops&# initiatives, I decided to re-read a book I reviewed when it was first published more than six years ago. Its author is Bill Cohen, also [.]. Bob's blog entries "fourteen key strategies" 000 Persians at Thermopylae in 480 B.C.

Maybe It Does Hinge on the Right Training – (With insight from Lou Adler on “Soft Skills”)

First Friday Book Synopsis

Recently, I was surrounded by about a dozen folks around a table who, in way or another, were tasked with hiring the right folks, and then turning those folks into the employees and the teams that would lead to greater organizational success. I started with three questions, which I adapted from the wisdom of a […]. Randy''s blog entries

Laura Putnam: An interview by Bob Morris

First Friday Book Synopsis

Laura Putnam is an author and CEO of Motion Infusion, a well-being training and consulting firm that provides creative solutions in the areas of engagement, behavior change, human performance, and building healthier, happier, and more innovative organizations. Laura is a frequent keynote speaker, provides training workshops nationally and internationally and has worked with Fortune 500… Read More Laura Putnam: An interview by Bob Morris.

Think Like a Freak: A book review by Bob Morris

First Friday Book Synopsis

Think Like a Freak: The Authors of Freakonomics Offer to Retrain Your Brain Steven D. Levitt and Stephen J. Dubner William Morrow/An Imprint of HarperCollins Publishers (2014) How and why mastering the economic approach will produce better answers to questions and better solutions to problems In their latest book, Steven Levitt and Stephen Dubner cite […].

Do You Know Anyone Who Is Fully Developed? – Are You Really Working On Your Own Development?

First Friday Book Synopsis

Bob Morris, in a comment he left on this blog post: A Training Session is Just the Beginning ————— Bob Morris is witty. Do you know or know of anyone who is “fully developed”? I don’t. And knows how to get to the point quickly. In my blog post, I had written this line: The problem [.]. Randy's blog entries Daniel Day-Lewis Jerry Jones Meryl Streep Michael Jordan Peter Senge

What Kind Of Society Shall We Have? – When A National Leadership Conference Teaches Racist Chants, We Get Exactly What One Would Expect

First Friday Book Synopsis

In other words, at a gathering convened to train and challenge young leaders, apparently in a session that […]. The evidence is in. The infamous racist chant on the SAE party bus had been learned four years earlier at a national “Leadership” Conference (set on a Cruise — what could possibly go wrong?) for the fraternity. Randy''s blog entries

Redesigning Today’s Graduate Classroom

First Friday Book Synopsis

Bob's blog entries design graduate training to produce professors who will make the organizational changes needed Design is the designated vehicle to turn ideas into policy Drucker Institute at Claremont Graduate University Fordham University graduate education is in a bad way at the moment great design Leonard Cassuto National Forum on the Future of Liberal Education Peter T.

Bill Capodagli on “The Disney Way”: An interview by Bob Morris

First Friday Book Synopsis

Bill Capodagli (pronounced Cap o die) co-authored one of Fortune magazine’s “Best Business Books of 1999,”The Disney Way: Harnessing the Management Secrets of Disney in Your Company. Prior to co-founding Capodagli Jackson Consulting in 1993, Bill held managerial positions at the consulting firms of AT Kearney and Ernst & Whinney (now Ernst and Young). From… Read More Bill Capodagli on “The Disney Way”: An interview by Bob Morris.

 A Simple Finding, and Tool, To Dramatically Increase the Effectiveness of Training/Learning Sessions - Build in Time at the End for Reflection

First Friday Book Synopsis

Could it really be that simple? “The secret lies with Charlotte.” ” Ben Gates (Nicolas Cage), in National Treasure ——————– We look for answers to questions/problems that vex us. And, though everything about the work world seems far more complex, maybe sometimes the answer is not found in complexity, but in simplicity itself. Here’s one vexing […]. Randy''s blog entries

“What’s the One Book – Only One – You would Recommend to Help Me Lead People Better?”

First Friday Book Synopsis

That was the question a woman asked me at the conclusion of my two intensive days of presentation skills training. Because, no matter what I speak on, or train on, I always seem to mention my work in […]. “What’s the one book – only one – you would recommend to help me lead people better?” Randy''s blog entries

Intervention May Be Necessary – But It’s a Poor Substitute for Doing the “Training” Job Right to Begin With

First Friday Book Synopsis

(Note: I spoke to the members of the Salesmanship Club of Dallas today. What they have done with their many years of comitment to childen is — (this is not hyperbole) – awe-inspiring. This blog post is adapted from part of what I shared)… ——————- “I want to get out of the business of trying […]. Randy''s blog entries

Reflections on the Process of Speechwriting – Including Speechwriting for Others

First Friday Book Synopsis

In addition to leading training sessions on Presentation Skills and Public Speaking, I also do some speech writing. People hire me to write a speech, or more, for them. Here is part of what I’ve learned through the process of writing for another speaker. Note: this is for the “everyday” speech giver – the CEO […]. Randy''s blog entries

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Marcus Buckingham on “How to Give Every Employee Customized Leadership Advice”

First Friday Book Synopsis

HBR email alerts Hilton Worldwide's focused-service brands Phil Cordell Marcus Buckingham on "How to Give Every Employee Customized Leadership Advice" New York Times StandOut is a situational judgment test: people indicate their likeliest response to a series of situations StandOut: Find your Edge [comma] Win at Work strengths-based tools and training for managers TMBC Wall Street JournalHere is an excerpt from an article written by Marcus Buckingham for the Harvard Business Review blog.

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Stephen J. Bistritz : An interview by Bob Morris

First Friday Book Synopsis

Steve Bistritz has more than 40 years of high-tech sales, sales management, and training management experience. He is a published author and lecturer in the field of sales, sales management and selling to executives who spent more than 27 years with IBM in sales and training-related positions. He then worked for a sales training company

AND THE ELLIE GOES TO….

First Friday Book Synopsis

Congratulations to William Zinsser, winner of this year’s National Magazine Award in the category of Digital Commentary. Zinsser, 89, beat out CNET’s Molly Wood, The Daily Beast’s Michelle Goldberg, The New Yorker writers on Osama bin Laden, and Rolling Stone’s Matt Taibbi. All of Zinsser’s online essays about writing, popular culture, and the arts are [.].