Let's Grow Leaders

OCTOBER 4, 2016

I was the VP of well-known hotel chain. I’d staffed that day with our top-notch managers who were all on point to be sure every guest was getting white glove treatment. One hotel was consistently running out of shampoo. One manager was having terrible trouble recruiting maid staff. This was our moment to shine. .

Hotels 459

Hotels COO Management Leadership 459

Chartered Management Institute

MAY 2, 2023

Currently general manager of luxury hotel The Slaughters Manor House, David has been with Andrew Brownsword Hotels Group for over 17 years – stepping into the hospitality industry straight from school as a kitchen porter and working his way up through roles in reception and operations management.

Management 52

Management Hotels Porter Learning-by-Doing 52

Let's Grow Leaders

JUNE 21, 2021

I had just arrived at a fancy hotel for a friend’s wedding. Right beside the dumpsters were several tables set with china, white tablecloths, and balloons for a hotel staff recognition luncheon. One manager I know instructed team leaders to say, “Thank you for coming to work today,” as a way of reducing absenteeism.

Morale 561

Morale Hotels Absenteeism Learning-by-Doing 561

Leading Blog

MARCH 14, 2019

H ORST SCHULZE knew from the time he was eleven years old that he wanted to work in a hotel. Schultz, the co-founder of the Ritz-Carlton Hotel Co. and Capella Hotels & Resorts, has captured his philosophy in Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise.

Hotels 301

Hotels Bureaucracy Policies Process 301

Great Leadership By Dan

MAY 9, 2019

In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. Simons’ team defines behavioral integrity as “managers keeping their promises and demonstrating espoused values.” which translated into $250K for each hotel!

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Simon Blanchard Hotels Attrition 260

Strategy Driven

OCTOBER 29, 2020

Plane tickets, train tickets, hotel rooms, etc., To remedy this situation in the hospitality industry, a new pricing strategy was developed; the Yield Management strategy. What is yield management? What is yield management and how does it affect your business? So, really, what is yield management ?

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Yield Management Price Management Hotels 66

Women on Business

SEPTEMBER 23, 2011

HP has made some controversial decisions lately, but is Meg Whitman a great strategic move or the kiss of death for this once great tech company? HP announced Whitman’s appointment on September 22, 2011 but given the public comments, customers seem to think it’s a bad choice.

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Hotels Wireless CEO Long-term 150

CEO Insider

APRIL 29, 2023

Lebua Hotels & Resorts founder and CEO Deepak Ohri and Sharda Group of Companies CEO Dr. Amit Kailashchandra Lath have been chosen to join the board of directors and the executive council of CEOWORLD magazine, according to an announcement […] The post CEOWORLD magazine elected Deepak Ohri and Dr.

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Magazine Hotels CEO Execution 133

Building Personal Strength

FEBRUARY 14, 2011

Monday, February 14, 2011 1969 - "Hotel California" Conjures Up a Miracle Year The Grammy Awards were last night. Real music like this 1977 Grammy Record of the Year award-winner: "Hotel California," performed by the Eagles, written by Don Felder, Don Henley and Glenn Frey. Hotel California is one of my all-time favorite songs.

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Hotels Sports Video Blog 92

Chartered Management Institute

AUGUST 23, 2023

And the summer season often presents a significant management challenge: managing time. Upon completion, apprentices will attain Chartered Manager status, accredited by CMI, alongside a BA in Applied Hospitality Management. With one colleague off, then another, we must plan carefully to avoid drops in delivery.

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Hotels McGregor Leadership Styles Ryan 52

Leading Blog

AUGUST 6, 2021

When I arrived at the hotel the following morning, the investors had already made up their minds. Just as those Israeli companies turned managing the daily threat of missile attacks into a strength inspiring to investors, so can you with your startup’s journey. I opened my mouth to speak but one of them stopped me short.

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Hotels Entrepreneur Follow-up Proposal 329

Terry Starbucker

OCTOBER 7, 2012

My thoughts centered around three companies – a hotel, a tech juggernaut, and a cable TV company. I recently asked him for an example of how he explains the history to his new employees, and he said all he has to do is point at the many past accolades and awards that lines the walls of the hotel.

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Hotels Leadership Class Video 300

Strategy Driven

AUGUST 7, 2019

Starting and managing a hotel is a complex task which is not suited to every entrepreneur, but for some, it can be a lucrative and rewarding project with the opportunity for creativity alongside hospitality. Is the hotel business right for you? This may be influenced by the location of the hotel.

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Hotels Travel Cost Entrepreneur 12

Great Leadership By Dan

OCTOBER 8, 2020

As part of this effort, Dave held a multi-day off-site meeting including both middle and top management. On the second day of the event, one of Dave’s senior-staff members (without consulting Dave) sent middle management home to save travel and hotel costs. He was working hard to create a healthy work culture.

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Hotels Middle Management Talent Management Career 257

Leading Blog

MARCH 1, 2019

As the co-founder and former president of Ritz-Carlton Hotel Co., The Making of a Manager : What to Do When Everyone Looks to You Julie Zhuo. Having managed dozens of teams spanning tens to hundreds of people, Julie Zhuo knows the most important lesson of all: great managers are made, not born.

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Books Leadership Handbook Competitive Advantage 219

Great Leadership By Dan

APRIL 5, 2019

He is currently vice president, franchisee onboarding and learning at Choice Hotels International, where he oversees the hotel opening processes and learning strategy and programs for all franchisees.

Leadership 274

Leadership Hotels Learning-by-Doing Leadership Development 274

Lead Change Blog

DECEMBER 23, 2019

In part due to their agile and adaptable leadership style, they are able to create self-managing teams that collaborate together on projects. They appreciate the need for self-managing teams and shared leadership that comes together to address a specific concern and then dissipates once the project is completed.

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Leadership Leadership Styles Hotels Core Competence 154

Leading Blog

MARCH 13, 2023

Thus, the businesses in a city — hotels, restaurants, theatres — might affiliate to promote local tourism. Affiliating for common purpose Affiliating can be seen as inserving (in contrast to outsourcing): a group of organizations, or individuals, get together to provide themselves with a common function.

Organization 234

Organization Outsourcing Mintzberg Core Competence 234

Strategy Driven

JUNE 12, 2020

If you are a business owner or even the manager of a business, the looming peak-season can be daunting no matter what industry you work in, retail, to hospitality, to manufacturing. You will want to find the best strategies to prepare for your peak trading times and implement them while you are quiet. Scale Up Your Marketing Campaigns.

Management 65

Management Hotels Review Discount 65

Great Results Team Building

JANUARY 5, 2024

So I try to be intentional about recognizing the people that I see on other teams making a meaningful impact when I am traveling to or from conference events… There are many individuals over the last year or two that I have taken a moment to thank – and to praise to their managers as making my experience an exceptional one.

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Organization Conference Travel Hotels 200

Chartered Management Institute

NOVEMBER 14, 2023

Being servant leaders as Chartered Managers In an opinion piece in the Daily FT , Ajantha Dharmasiri CMgr FCMI, president of CMI Sri Lanka , reflects on a successful year and assures that CMI Sri Lanka will continue to facilitate the processes of up-skilling, multi-skilling, and re-skilling managers. Read it here.

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Crisis Management Committee Hotels Webinar 52

ReImagine Work

JANUARY 13, 2017

The hotel where I was staying was imposing. As I arrived and stepped out of my car at the hotel entrance, an employee asked if I would like to have him park my car. I approached the main desk at the hotel. The hotel employee seemed to think the discussion was over and moved on. I asked for a manager. I said yes.

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Hotels CIO Workshop Project 100

Lead Change Blog

OCTOBER 7, 2015

All seemed copacetic until I was awakened at 4:00 am by the sound of running, shouting, and hitting all right under the window of our ocean facing hotel room. I tried calling 911 on my cell phone, which didn’t go through, then Karalee suggested that I use the hotel phone. The police showed up just as I was picking up the hotel handset.

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Hotels Conference Learning-by-Doing Follow-up 150

Frank Sonnenberg Online

JUNE 21, 2021

The truth is that many change-management efforts fail simply because the vital human component is underappreciated, when in fact it is at the heart of change. The enemy is poor management of change.” For each of our various stops along the way, we reserved a room at a Howard Johnson hotel. The enemy is poor management of change.

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Hotels Stress Resistance Restructuring 125

Strategy Driven

SEPTEMBER 29, 2020

Being open 24 hours is necessary for some businesses such as hotels and security companies. For instance, if you need to keep your network monitored 24/7 and maintain a constant defence against cyberattacks you could consider outsourcing a managed service provider. Outsourcing could be a low-cost way of handling certain roles.

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Outsourcing Hotels Handbook Fashion 113

Next Level Blog

JUNE 7, 2022

That could look like setting some boundaries on how many late nights you’re going to commit to or calling ahead to the hotel to see what the easy and close by options are for exercise. Fair enough, how about a 20-minute walk around the hotel property instead?

Travel 173

Travel How To Hotels Sports 173

HR Digest

JULY 2, 2022

One of the office horror stories is written by Priscilla, who works at a hotel as a hotel attendant. “I A man had come to the hotel to book a room for his business trip. Unfortunately, we got into an argument, and this got the attention of the hotel manager. I had worked at my previous job for 2 years.

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Hotels Letter Books Management 52

Surviving Leadership

MARCH 13, 2018

I’m in Vegas this week for the Ultimate Connections 2018 conference and it’s at a VERY big hotel conference center (the Wynn/Encore, if you must know). I stopped in front of a map to orient myself when one of the hotel maintenance workers noticed me and asked if I needed help figuring out where I was. He got it. .

Middle Management 40

Middle Management Hotels Management Conference 40

First Friday Book Synopsis

APRIL 6, 2014

Management guru Tom Peters said, “When Steve Yastrow writes, I pay close attention,” and called Brand Harmony “compelling and powerful,” and We a “superb book.” Steve Yastrow is the author of three books: Ditch the Pitch: The Art of Improvised Persuasion, We: The Ideal Customer Relationship, and Brand Harmony.

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Tourism Hotels Wilde Drucker 80

The Horizons Tracker

JANUARY 16, 2022

The study did reveal, however, that people were concerned about the amount of data possibly collected by the robots, and how that data might be managed. The results indicate that there might be a growing opportunity for service robots to extend out from areas such as hotels, airports, and restaurants and into a wider range of environments.

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Hotels Report Environment Course 124

Strategy Driven

APRIL 2, 2020

Businesses are pinched, but managing your supply chain and business relationships through online video chat and emails is hard. You’d be surprised at how many are occurring right now to help airlines manage their costs even though all their flights are grounded. There are two ways you can get a great deal on a flight.

Travel 67

Travel Cost Hotels Supply Chain 67

Lead Change Blog

OCTOBER 29, 2018

What could the owner/manager of these two enterprises have done to cause their key ambassador to assume an “I am the warranty” attitude and practice? The back-end of any performance management process is the declaration of results for which one is accountable. Select Leaders not Followers. Gutsy initiative must trump blind obedience.

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Airlines Hotels Operations Metrics 279

Let's Grow Leaders

FEBRUARY 13, 2015

I had a mid-afternoon keynote in Alexandria, VA and strolled down the street from my hotel to find lunch at a local restaurant. The consultant inside me demanded I learn a bit more about the restaurant manager whose leadership no doubt contributed to her ingenuity and warmth. I melted on the spot!! Creating a Customer-Focused Culture.

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P&L Hotels Energy Innovation 180

Michael Lee Stallard

FEBRUARY 6, 2023

back from decline decades earlier and transformed it into what Peter Drucker described as “the best-managed organization around.” Frances and I liked to get together periodically for long lunches at Peacock Alley, a restaurant in the Waldorf Astoria Hotel near her office on Park Avenue. This could be said about Frances too.

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Drucker Competitive Advantage Hotels Follow-up 195

Lead Change Blog

DECEMBER 16, 2014

Lorena Hathaway ( @lorenahathaway ), Director, Global Product Management, Location Intelligence, Pitney Bowes Software. Eliot Johnson ( @eliotjohnson ), Senior Manager, Global Social Media, KPMG. Kevin Hunt ( @kevin_hunt ), Social Media Manager, General Mills. Abigail Cusick ( @cusick ), Senior Manager, Social Media, BravoTV.

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Brand Influence Quinn Media 346

Jesse Lyn Stoner Blog

JANUARY 7, 2014

It was used by the Seaport Hotel and World Trade Center when they opened under new management. It was used by Jackson Hole Ski Resort to reconsider their strategic direction. It was when the Boston Gardens closed and they opened the new Fleet Center building.

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Hotels Process Power Organization 205

Strategy Driven

AUGUST 9, 2019

A hotel can offer a lucrative and rewarding business venture, but it is crucial that you take the right steps to ensure that your business grows and becomes a success. With this in mind, here are four tips to running a successful hotel. The location of your hotel will have a significant impact on its success.

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Hotels Tips Succession Transportation 10