Joseph Lalonde

JUNE 7, 2022

His band, The American Hotel System, won the opportunity to open for Bon Jovi. After our Easter Sunday church service, I had the opportunity to talk to a young man I’ve had a few conversations with. I wanted to touch base with him because of something exciting that had happened to him. Yes, THAT Bon Jovi. […].

Hotels 272

Hotels System Leadership 272

The Horizons Tracker

FEBRUARY 26, 2024

Tourism and hotel experts from the U.S. This trend, where people stay in their own city for a hotel stay, dining out, or doing local activities, became popular during the COVID-19 pandemic. They took a close look at 121 staycation packages offered by four- and five-star hotels.

Tourism 90

Tourism Hotels Trends Discount 90

Lead Change Blog

MARCH 12, 2019

Her moonshot goal is achieving what the Nishiyama Onsen Keiunkan Hotel in Japan has done. The hotel opened in 705 AD and is still operating. Professor Makoto Kanda from Meiji Gakuin University studied the Nishiyama Onsen Keiunkan Hotel and other long-term operating businesses to understand their longevity. Impressive.

Metrics 370

Metrics Succession Hotels Long-term 370

Leadership Freak

MAY 13, 2020

Melted synthetics cling to the bottom of some hotel irons. When the iron gets hot, the residue stains your clothes. I learned this the hard way. My experience with irons also taught me… Continue reading →

Hotels 244

Hotels How To Leadership Development Development 244

Let's Grow Leaders

AUGUST 27, 2013

My husband and I approached the hotel for a wedding. We were staying on premium points (read that, free) for which I’m grateful, so I won’t disclose the hotel brand. Right beside the dumpsters were several tables set up for a “recognition” luncheon for hotel staff. [.]

Hotels 411

Hotels Incentives Brand Energy 411

The Horizons Tracker

MAY 10, 2022

The authors highlight the intense staffing challenges in the hospitality sector, which have prompted some hotels to turn to robots and other forms of automation to do everything from room cleaning to customer service. The research saw volunteers shown a number of scenarios whereby they would have to interact with a service robot in a hotel.

Influence 111

Influence Hotels Objective Succession 111

Let's Grow Leaders

OCTOBER 4, 2016

I was the VP of well-known hotel chain. One hotel was consistently running out of shampoo. It’s often our most klutsy moves that teach us how to Win Well. John’s Story. Here is “John’s” story. I hope you’ll share yours with our LGL community in the comments below. This was our moment to shine. .

Hotels 459

Hotels COO Management Leadership 459

Women on Business

SEPTEMBER 23, 2011

HP has made some controversial decisions lately, but is Meg Whitman a great strategic move or the kiss of death for this once great tech company? HP announced Whitman’s appointment on September 22, 2011 but given the public comments, customers seem to think it’s a bad choice.

Hotels 150

Hotels Wireless CEO Long-term 150

Lead Change Blog

JANUARY 20, 2014

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. Authenticity and effective communication [.]

Hotels 365

Hotels Leadership Teamwork Leadership Development 365

CEO Insider

APRIL 29, 2023

Lebua Hotels & Resorts founder and CEO Deepak Ohri and Sharda Group of Companies CEO Dr. Amit Kailashchandra Lath have been chosen to join the board of directors and the executive council of CEOWORLD magazine, according to an announcement […] The post CEOWORLD magazine elected Deepak Ohri and Dr.

Magazine 133

Magazine Hotels CEO Execution 133

Leading Blog

MARCH 14, 2019

H ORST SCHULZE knew from the time he was eleven years old that he wanted to work in a hotel. Schultz, the co-founder of the Ritz-Carlton Hotel Co. and Capella Hotels & Resorts, has captured his philosophy in Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise.

Hotels 300

Hotels Bureaucracy Policies Process 300

Lead Change Blog

JANUARY 29, 2014

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.

Hotels 316

Hotels Teamwork Leadership Development Operations 316

Lead Change Blog

DECEMBER 18, 2013

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. As a leader, what dialogue [.]

Hotels 322

Hotels Teamwork Sports Leadership Development 322

Lead Change Blog

OCTOBER 11, 2013

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. We can start the journey by asking ourselves- Do we live [.]

Servant Leader 330

Servant Leader Hotels Teamwork Leadership Development 330

Lead Change Blog

JUNE 10, 2014

Read more… Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.

Hotels 286

Hotels Teamwork Commitment Operations 286

Building Personal Strength

FEBRUARY 14, 2011

Monday, February 14, 2011 1969 - "Hotel California" Conjures Up a Miracle Year The Grammy Awards were last night. Real music like this 1977 Grammy Record of the Year award-winner: "Hotel California," performed by the Eagles, written by Don Felder, Don Henley and Glenn Frey. Hotel California is one of my all-time favorite songs.

Hotels 92

Hotels Sports Video Blog 92

Chartered Management Institute

APRIL 24, 2024

Back in 2011, a hotel worker named Joey De Francesco made an elaborate performance of leaving his job at a hotel in Rhode Island, US. “I’m Piers Morgan may have made a storm in 2021 when he walked off the set of Good Morning Britain mid-broadcast – but he’s not the first to go viral in the act of quitting.

Management 52

Management Hotels Letter Article 52

CEO Insider

JANUARY 3, 2023

Whether you’re a hotel owner or you run a restaurant, it’s crucial that you stay ahead […]. Additionally, customer expectations are always shifting based on new technologies that are introduced. Obsolete systems will have a negative impact on your bottom line.

Industry 128

Industry Technology Hotels Magazine 128

Lead Change Blog

MAY 30, 2018

Following long hours of travel from the US, relaxing in the hotel sauna seemed a great way to end the day. After entering the sauna, I was joined by a woman who was at the hotel with her company for a leadership seminar. That night in the hotel dining room, I thought I saw the woman I had met in the sauna at a corner table.

Hotels 218

Hotels Conference Resistance Seminar 218

Joseph Lalonde

OCTOBER 4, 2019

Horst is a legend in the hotel leadership world. He’s one of the founding members of the Ritz Carlton Hotel Company. Today, I’m live blogging from Catalyst Atlanta at North Point Church. These posts will be rough notes from the conference. This session’s speaker is Horst Schulze.

Blog 121

Blog Hotels Conference Company 121

Michael Lee Stallard

NOVEMBER 26, 2013

Ratan Tata, head of the Tata Group of companies, showed he valued employees and their families as human beings following a terrorist attack on the Tata-owned Taj Mahal Palace and Tower Hotel in Mumbai, India on November 26, 2008, six years ago this week. He personally visited the families of all 80 employees who were affected.

Hotels 252

Hotels Crisis Education Skills 252

Leadership Freak

NOVEMBER 21, 2017

It was dark while I drove to the hotel. I decided to begin the presentation, “Thank you for being heroes.” But, I ended up saying the opposite. I was scheduled to give a… Continue reading →

Hotels 200

Hotels How To Leadership Development Development 200

Let's Grow Leaders

MARCH 29, 2013

” A Tweet Walks into a Bar I got to the hotel and asked the concierge for directions. Being agnostic to trolls, I took a day off work for growth and adventure. As I stepped off the train in Manhattan, my phoned beeped of a “tweetup” at the “Black Door.” He looked at me… “change your [.]

Hotels 399

Hotels Management How To Training 399

Great Leadership By Dan

MAY 9, 2019

In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. which translated into $250K for each hotel! Tony Simons’ powerful article, “ The High Cost of Lost Trust ,” appeared in the Harvard Business Review in 2002.

Simon 260

Simon Blanchard Hotels Attrition 260

Leading Blog

JULY 19, 2019

According to this article from the US Bureau of Labor Statistics, 42-63% of established hotels probably would not have taken the rooms that AirBnB gained in the lodging business. However, the overall profitability of the hotel industry went down 3.7% AirBnB did not take market share directly from established chains.

Govindarajan 205

Govindarajan Hotels Business Model Software 205

Leadership Freak

MARCH 28, 2019

The hotel staff didn’t complain but they were visibly upset. What happened next is a lesson in choosing your failures. A lousy customer: A guest at a nearby table insulted the staff. Even… Continue reading →

Hotels 138

Hotels 138

Let's Grow Leaders

JUNE 21, 2021

I had just arrived at a fancy hotel for a friend’s wedding. Right beside the dumpsters were several tables set with china, white tablecloths, and balloons for a hotel staff recognition luncheon. (A Tragic Story of “Appreciation” Gone Wrong). Parking was tight, so we drove around the corner to the back of the building.

Morale 561

Morale Hotels Absenteeism Learning-by-Doing 561

Strategy Driven

AUGUST 7, 2019

Starting and managing a hotel is a complex task which is not suited to every entrepreneur, but for some, it can be a lucrative and rewarding project with the opportunity for creativity alongside hospitality. Is the hotel business right for you? This may be influenced by the location of the hotel. Who is the target customer?

Hotels 12

Hotels Travel Cost Entrepreneur 12

Lead Change Blog

OCTOBER 7, 2015

All seemed copacetic until I was awakened at 4:00 am by the sound of running, shouting, and hitting all right under the window of our ocean facing hotel room. I tried calling 911 on my cell phone, which didn’t go through, then Karalee suggested that I use the hotel phone. The police showed up just as I was picking up the hotel handset.

Hotels 150

Hotels Conference Learning-by-Doing Follow-up 150

thoughtLEADERS, LLC

JUNE 29, 2020

Around 2007, Simon Cooper was the CEO of the Ritz-Carlton Hotel Company, where I was working with their senior leadership team. Simon offered an example of the challenges faced by the luxury hotel company in 2008, “I had a guest complain to me that he saw one of our bartenders serve a young guest a bottle of beer without a glass.

Simon 110

Simon Hotels Leadership Cooper 110

Terry Starbucker

OCTOBER 7, 2012

My thoughts centered around three companies – a hotel, a tech juggernaut, and a cable TV company. I recently asked him for an example of how he explains the history to his new employees, and he said all he has to do is point at the many past accolades and awards that lines the walls of the hotel.

Hotels 300

Hotels Leadership Class Video 300

leaderCommunicator

NOVEMBER 22, 2021

Yet while more collaboration space, better videoconference technology and “hotel” desk space may be useful when employees are on site, that’s only part of the picture. To be successful with a hybrid work environment long term, it’s important to be conscientious about the employee experience all day, every day.

Decisionmaking 117

Decisionmaking Positioning Hotels Long-term 117

Next Level Blog

JUNE 7, 2022

That could look like setting some boundaries on how many late nights you’re going to commit to or calling ahead to the hotel to see what the easy and close by options are for exercise. Fair enough, how about a 20-minute walk around the hotel property instead?

Travel 176

Travel How To Hotels Sports 176

The Horizons Tracker

MAY 18, 2023

Participants were asked to read fake hotel reviews, with some of the reviews left by people with a Black race profile picture, and some by reviewers with no avatar at all. They were asked to complete a questionnaire to gauge how trustworthy and credible the reviews were. .

Review 98

Review Hotels Participative Long-term 98

Leadership Freak

JANUARY 26, 2014

How do they treat rental cars and hotel rooms? How can you quickly spot someone you can trust? Leaders you can trust: Acknowledge they don’t know. Treat waiters and waitresses with kindness and respect. Take clear positions on […]. Courage Leading Listening Questions Success Taking others higher Leadership'

Hotels 279

Hotels Positioning Succession Leadership 279

Great Leadership By Dan

APRIL 5, 2019

He is currently vice president, franchisee onboarding and learning at Choice Hotels International, where he oversees the hotel opening processes and learning strategy and programs for all franchisees.

Leadership 274

Leadership Hotels Learning-by-Doing Leadership Development 274

Lead Change Blog

JULY 7, 2011

In the hours I have spent in crowded airports, stark hotel rooms, and local eateries, it is only my interactions with others that have mattered. Posted in Leadership Development Self Leadership I have spent the last month traveling all over the country and will do the same this month as well. Because You Can.

Hotels 376

Hotels Travel Leadership Development Development 376