Eric Jacobson
MARCH 11, 2012
Entitlement is "killing your business," says author Brad Hams. And after more than 15 years working with hundreds of companies, Hams says he knows "that the vast majority of employees addicted to entitlement actually want to engage, want to contribute, and feel much better about themselves when they are in an environment that requires them to do so.
Eric Jacobson
MARCH 11, 2012
"From Tylenol's textbook handling of product tampering to Toyota's troublesome automobile recalls, how a company recovers from crisis can mean continued business success or bankruptcy," explains author Jim Moorhead. In his new book, The Instant Survivor -- Right Ways to Respond When Things Go Wrong , Moorhead presents a four-step, crisis survival kit to show leaders how to weather professional, and personal, crises.
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