Eric Jacobson

FEBRUARY 22, 2011

Here are some ways to sharpen your listening skills to help you derive the fullest meaning from what is being communicated: Listen for potential Listen for what's not said Listen for inconsistency Identify nonverbal signals Listen for perspective Listen for energy Listen for themes and threads Listen for what's behind the words Listen through the silence Listen for positive change Acknowledge you're listening Know when to interrupt The last tip, about interrupting, kind of surprised me when I re

How To 74

How To Energy Tips Skills 74

Eric Jacobson

FEBRUARY 24, 2011

Here are some key questions to ask yourself about how to connect with your customers in today's digital age: Are we making it easy for customers to find us in their digital lives? Do we offer services and content to customers on their schedule, not ours? Do our Web services run well on any browser, smartphone, or digital interface? Can our customers use their phones and mobile devices to find us, learn about us and pay us?

Rogers 56

Rogers Public Relations Open-book Case Study 56

Eric Jacobson

FEBRUARY 21, 2011

You'll find this list of the ten most common mistakes made by sales managers toward the very end of Kevin Davis' latest book about how to sync your sales approach with your customer's buying process: Failing to shift from "super salesperson" mode to managerial mindset. Fighting fires continually. Leaving your staff to sink or swim on their own. Ignoring the importance of performance standards/getting blind-sided by poor performance.

Management 50

Management Loyalty Price Books 50

Eric Jacobson

FEBRUARY 19, 2011

One of the reasons you want to interview people in three different places is that candidates will usually be at their very best in the first interview (likely in your office). After that, if they are pretending, the veneer will come off in subsequent meetings in out-of-the office locations. Also, because most employees can only be successful in their jobs in different locations as well, it makes sense to witness your candidates in different settings.

Tips 50

Tips Books Succession 50