The Zappos Experience: A book review by Bob Morris
First Friday Book Synopsis
NOVEMBER 14, 2011
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW Joseph A. Michelli McGraw-Hill (2011) Happiness should – and CAN – be an experience shared by everyone involved I have read and reviewed all of Joseph A. Michelli’s previous books and consider each a unique and brilliant achievement. They feature, indeed celebrate organizational excellence that [.].
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