First Friday Book Synopsis

FEBRUARY 11, 2012

I provide a seminar on customer service, and have a keynote presentation called The Customer Never Forgets. I have studied customer service, read a lot about customer service, and written quite a bit on customer service. But more than anything else, I am a customer. Constantly. Practically every day. Increasingly, my customer experiences are on-line. [.].

Seminar 125

Seminar Slywotzky Class System 125

First Friday Book Synopsis

FEBRUARY 11, 2012

What Matters Now: How to Win in a World of Relentless Change, Ferocious Comoetition, and Unstoppable Innovation Gary Hamel Jossey-Bass/A Wiley Imprint (2012) How and why knowing and doing what matters NOW will create an organization “fit for the future and fit for human beings” I have read and reviewed all of Gary Hamel’s previously [.].

Hamel 85

Hamel Review Books Innovation 85

First Friday Book Synopsis

FEBRUARY 11, 2012

Adam Bryant conducts interviews of senior-level executives that appear in his “Corner Office” column each week in the SundayBusiness section of The New York Times. Here are a few insights provided during an interview of Tim Bucher, founder and C.E.O. of TastingRoom.com, a wine site, who has also held executive posts at Dell, Microsoft and [.].

Execution 75

Execution How To CEO Books 75

First Friday Book Synopsis

FEBRUARY 11, 2012

Here is an excerpt from an article written by Stacia Sherman Garr for Talent Management magazine. To check out all the resources and sign up for a free subscription to the TM and/or Chief Learning Officer magazines published by MedfiaTec, please click here. * * * Coaching and development are important regardless of geography, but [.].

Marketing 75

Marketing Magazine Talent Management Resources 75