How A Single Conversation Can Supercharge Your Business
Terry Starbucker
MARCH 27, 2011
About 6 years ago I was approached by one of my field managers about a new “callback program he wanted to launch in one of our cable television service areas. He wanted to have “a real person call a customer within 7 days of a new service installation, and have a conversation about that installation. He emphasized “conversation , because he wanted this to be more than just a survey call where a bunch of “check the box questions are asked.
Let's personalize your content