Using the DISC Model: Focus on Needs More than Behaviors
The Recovering Engineer
MARCH 21, 2011
The DISC Model of Human Behavior is, as the name implies, about behavior. And, to apply it well, I suggest looking beyond behavior to the needs behind the behavior to really use it to connect and communicate with other people more effectively. To illustrate the point, consider the refrigerator shown above. While this one has no food in it, I imagine you can think of a time when you opened a refrigerator door to check the contents.
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