New Ways to Collaborate for Process Improvement
Harvard Business Review
MAY 19, 2011
Emerging social networking technologies offer new ways to overcome these boundaries. Since 2001, IBM has used jams to get 300,000 employees and others around the world to explore and solve problems. ValuesJam in 2003 gave IBM's workforce the opportunity to redefine the firm's core values for the first time in nearly 100 years.
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