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Rookie Talent: Avoiding a Kodak Moment

Leading Blog

In 2012, the company filed for Chapter 11 bankruptcy protection. The largest, best-educated generation in history has become an under-utilized resource, vastly unprepared to move into positions of responsibility and leadership. The lack of skill development and leadership development among Generation Y affects every generation.

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Success Begins with Quality Customer Service

Chart Your Course

Moreover, the 2012 Accenture Global Consumer Pulse Research Study found that 63 percent of consumers said the quality of customer service received is the most important factor when choosing a brand. He recommends incorporating more technology, such as social media engagement and mobile communications, to achieve this goal.

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How to (Gradually) Become a Different Company

Harvard Business Review

For example, it took Umicore, a global materials technology group, five years (2002–2007) to lay the basis for its transformation from a commodity supplier of base metals into a premium provider of emission control catalysts, rechargeable battery materials and other value-added solutions. Allow time and persevere.

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An Insider’s Account of the Yahoo-Alibaba Deal

Harvard Business Review

In hindsight, this thinking turned out to be far less important than what we learned about leadership, control, and trust, which ultimately were reflected in how each of the businesses was created, capitalized, and staffed. search engine company Inktomi in 2002. Ma and the Alibaba leadership team would retain management control.

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The New New International Economic Order

Harvard Business Review

There is a much more important change in the global distribution of power underway, and the play for leadership of the World Bank signals that emerging markets will be increasingly bold in asserting their views about the management of the global economy. And apparently not in the fight over leadership of the World Bank.

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China Can’t Be a Global Innovation Leader Unless It Does These Three Things

Harvard Business Review

of GDP in 2012 from 1.1% in 2002, and should touch 2.0% in 2012, and was second only to that of the US, whose share was 29% in 2012. In 2012, the share of China-based inventors in patents granted by the US Patent and Trademark Office and the European Patent Office was 1.8% by 2020, according to the World Bank.

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Decoding The Truth Of Leading Multi-Generational Workforces

Tanveer Naseer

One of the key faults found in all these discussions on the differences between Millennials and the other generational cohorts is that they often differentiate generational values with respect to technological differences – in particular, differences in usage – as opposed to sociological ones. Available online at: [link] (2) Costanza D.P.,

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