Great Leadership By Dan

MAY 9, 2019

Tony Simons’ powerful article, “ The High Cost of Lost Trust ,” appeared in the Harvard Business Review in 2002. In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain.

Simon 260

Simon Blanchard Hotels Attrition 260

Harvard Business Review

JANUARY 18, 2012

In 2002 Palmisano succeeded a legendary leader in Lou Gerstner, who saved IBM from being broken up and put it on a viable course. This meant abandoning IBM's existing organization, in which product silos and geographic entities operated independently and frequently were more competitive than collaborative. When the U.S.

Globalization 15

Globalization Golden Parachute Short-term Long-term 15

Strategy Driven

MARCH 11, 2011

The Enron scandals of 2001 and 2002 focused only upon cooked books audit committees and deal making. Enron did not demand enough accountability, fairness, ethics and operational autonomy from its outside auditor. Capitalization is stretched beyond limits, and operations advance in a cash-poor mode. Who are the customers?

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57