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How IBM's Sam Palmisano Redefined the Global Corporation

Harvard Business Review

In 2002 Palmisano succeeded a legendary leader in Lou Gerstner, who saved IBM from being broken up and put it on a viable course. Palmisano believes the technology industry requires "a high-performance, in-your-face, speak-your-mind culture." Directness. He's personable, but blunt. Microsoft's enterprise services stagnated.