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IBM Focuses HR on Change

Harvard Business Review

In their role of stewards of policy compliance, they can tend to be a brake on change. HR reinvented the way it trained and developed talent. We know, for example, that developing leaders is essential. Randy MacDonald: "We observed that 80% of leadership development is based on work experience. But not at IBM.

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Why Individuals No Longer Rule on Sales Teams

Harvard Business Review

Companies have long developed and managed their sales people differently from other employees, placing great emphasis on individual performance. From 2002 to 2012, the impact of individuals’ task performance on unit profitability companywide decreased, on average, from 78% to 51%. In one account alone, the improvements have driven $3.5

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What Brazil's New President Faces

Harvard Business Review

In March 2008, Lula convened his political marketeer João Santana and Dilma to present his overall plan of making Dilma his successor. Financial markets, historically sensitive and nervous during elections, watched with unusual calm the battles between Dilma and Serra. growth in the Gross Domestic Product in 2010.

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The CEO of Kimberly-Clark on Building a Sustainable Company

Harvard Business Review

Companies across the globe are tackling some of the world’s greatest societal challenges — water scarcity, climate change, and even the rights of women and girls in the developing world. We require all of our suppliers to abide by the social compliance standards that we set. It’s been a huge success there.

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The New New International Economic Order

Harvard Business Review

This was just one round in a developing fight over the rules and norms that govern the international political economy. It's stunning today to read the NIEO demands—because they are almost exactly the same as what Supachai Panitchpakdi, head of UNCTAD and previously Director General of the WTO (2002-2005), is now calling for.

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An Insider’s Account of the Yahoo-Alibaba Deal

Harvard Business Review

In May of 2005, Yahoo CEO Terry Semel, cofounder Jerry Yang, corporate development executive Toby Coppel, and I — I was then chief financial officer of the Silicon Valley internet company — went on what would turn out to be a fateful trip to China. search engine company Inktomi in 2002. Things hadn’t gone well up until that point.

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7 Tips for Managing Freelancers and Independent Contractors

Harvard Business Review

“It could be money, the chance to develop new skills, or the opportunity to work with great people,” says Pink. “Pay them market rate,” says Pink, “and if you value their work pay them more.” has hired freelancers—mostly software developers—for 15 years. Understand what they want.