2002 Compliance Leadership Operations 
Harvard Business Review
JANUARY 10, 2012
In their role of stewards of policy compliance, they can tend to be a brake on change. Over the last decade, HR at IBM took a number of steps to help drive operational improvement: Delivered the new skills IBM needed at the front lines. Randy MacDonald: "We observed that 80% of leadership development is based on work experience.
Harvard Business Review
AUGUST 6, 2014
In hindsight, this thinking turned out to be far less important than what we learned about leadership, control, and trust, which ultimately were reflected in how each of the businesses was created, capitalized, and staffed. search engine company Inktomi in 2002. Ma and the Alibaba leadership team would retain management control.
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