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| || | HARVARD BUSINESS REVIEW
JANUARY 7, 2011 [2003, 2004] Where Have All the Process Owners Gone?
Air Products, for example, tripled corporate productivity (hard profit-and-loss benefits) from 2003 to 2006, and boosted operating return on net assets from 9.5% from 2004 to 2007. How many times have you heard "I'm a finance person" or "I'm a marketer"?) Yet I see few organizations that have process owners. to 12.5%
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| | HARVARD BUSINESS REVIEW
DECEMBER 7, 2011 [2003, 2004] Yelp is Leaving Chains Behind
To understand the impact of Yelp restaurant reviews, I studied records on all 3,582 restaurants that were in business in Seattle at any point from 2003—2009 and found that increases in independent or small chain restaurants' Yelp ratings lead to revenue increases, with ratings having more impact the more reviews a restaurant gets.
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