2004 Core Competence Marketing Outsourcing 
Harvard Business Review
MAY 12, 2015
Aggressive outsourcing and partnering to improve efficiencies (perhaps a reference to “ The Origins of Strategy, published in 1989 by the granddaddy of strategy consulting, BCG founder Bruce Henderson). Focusing on a few key success factors, critical resources, and core competencies (maybe a reference to C.
Harvard Business Review
JANUARY 3, 2014
One of the most significant came in early 2004 when we decided to relocate from San Francisco to Las Vegas. When we started to look at new locations for our call center operations, we initially considered outsourcing to India or the Philippines and met with a few potential providers.
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