Harvard Business Review

AUGUST 15, 2013

Competitors like IBM and Compaq struggled with the politics of managing their various channel partners and lagged Dell in inventory management. In 2004, Michael Dell left the company, replaced by Kevin Rollins, a former Bain consultant who joined the company in 1996. This simple strategy proved wildly successful.

Rivkin 14

Rivkin Succession Short-term Case Study 14

Harvard Business Review

FEBRUARY 4, 2014

On February 4th, 2004, Harvard undergraduate Mark Zuckerberg launched “Thefacebook.” Some 650 people had already joined, and thus began the company’s wild ride toward becoming a social networking site with over a billion users, thousands of employees, and a market capitalization well north of $100 billion.

Engineering 9

Engineering Class Software Mentor 9

Harvard Business Review

JANUARY 7, 2011

The gurus have written detailed descriptions of how companies should establish the process owners, process councils, and other pieces of a formal process governance structure to manage their six to 10 core, cross-functional processes. These companies kept top-management attention on critical processes and KPIs. from 2004 to 2007.

Process 15

Process Champy Competitive Advantage Hammer 15