Remove 2004 Remove Marketing Remove Operations Remove Real Estate
article thumbnail

Texas Roadhouse and a Leader’s Legacy

Mark Sanborn

Too many times you have leaders who came out of operations as big shots and become isolated and hear what the world is through 4 or 5 people who report to them.” I still choose all of our real estate. One reason I do the real estate is that it gives me more time in the field with people.”. Whose Values are Core?

article thumbnail

Midsized Firms Can Survive a Cash Crisis

Harvard Business Review

Operational meltdowns can devour a midsized company’s cash. Large companies rarely face this growth killer since most of them maintain deep cash reserves, have access to the financial markets, and possess the financial discipline to react long before a crash. economy (especially the real estate market) fell off the end of the table.

Crisis 8
article thumbnail

Zappos’ CEO on Using Corporate Relocation to Preserve Customer-Led Culture

Harvard Business Review

One of the most significant came in early 2004 when we decided to relocate from San Francisco to Las Vegas. When we started to look at new locations for our call center operations, we initially considered outsourcing to India or the Philippines and met with a few potential providers. We’ve also expanded far beyond shoes.

CEO 8