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Wells Fargo and the Slippery Slope of Sales Incentives

Harvard Business Review

The settlement stems from the bank’s employees allegedly opening more than 2 million bank and credit card accounts without customers’ permission. In 2005 the world’s largest insurance broker, Marsh Inc., Large-scale unethical sales practices often begin with minor ethical compromises.

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Jamie Dimon’s Pay Raise Sends Mixed Signals on Culture and Accountability

Harvard Business Review

Dimon’s raise obviously has special resonance because JP Morgan’s legal woes were one of the top business stories last year as it agreed to $20 billion in payments to settle a variety of cases involving the bank’s conduct since 2005 when Dimon became JPM CEO. The bank earned about $18 billion, down from $21 billion the year before.