Deming Institute

JUNE 9, 2015

Provide operational definitions of all jobs. They need information that shows when to take action, not just figures that describe the level of production and the level of mistakes in the past. Restructure training. Develop the concept of tutors. Develop increased in-service education.

Deming 28

Deming Health Care Restructuring Crisis 28

Deming Institute

NOVEMBER 3, 2017

In the summer of 2005, I attended a conference which featured Jack Welch, the former CEO of General Electric, as the opening keynote speaker. If the two items being considered are people working together, the results can be more than the sum of the parts; more productive than two people working independently.

Deming 28

Deming Welch System Open-book 28

Harvard Business Review

NOVEMBER 6, 2018

By contrast, since 2005, the importance of meaningfulness in driving job selection has grown steadily. To date, business leaders have lacked two key pieces of information they need in order to act on the finding that meaning drives productivity. Employers must respond or lose talent and productivity.

Creativity 15

Creativity Report Conference Mentor 15

Harvard Business Review

JUNE 12, 2017

The blizzard of conferences, initiatives, articles, and reports on how to prepare for the changes technology will bring to our economy is important. Mercadona’s store employees are empowered to order products and present them in a way that satisfies their customers and improves company performance.

Merchandising 8

Merchandising Retail Competitive Advantage Technology 8

Harvard Business Review

JUNE 6, 2017

I worked with a software development company in which the CEO came up with a new product feature on a weekly basis. In 2005, ”Frontline” introduced Americans to the PlayPump. As he put it at a conference in 1997 , “People think focus means saying yes to the thing you’ve got to focus on.

Team 15

Team Metrics Project Innovation 15

Harvard Business Review

JANUARY 5, 2018

The chief marketing officers at consumer products companies, the heads of design at luxury apparel companies, and the heads of logistics at large retailers are cases in point. These are jobs in R&D, technology, and other areas vital to a firm’s strategic direction, product development, and process efficiency.

McKinsey 8

McKinsey Human Resources Reputation Brand 8

Harvard Business Review

OCTOBER 16, 2015

I’ve had the opportunity to participate with many large, self-insured employers in three such marketplace collaboratives: one led by Virginia Mason Medical Center in Seattle in 2005, another led by Intel in Portland, Oregon, in 2009, and the Robert Bree Collaborative , created by the Washington State legislature in 2011. Insight Center.

Health Care 8

Health Care Supply Chain Incentives Quality 8